Director IT Applications Development and Interoperability (EPIC)
Delta Dental of California, San Francisco, CA, United States
Director Applications Development
This position is offered in a hybrid work model for candidates located near one of our primary sites in Alpharetta, GA; Oakland, San Francisco, or Rancho Cordova, CA; or Camp Hill, PA.
Responsibilities
Develop and execute a multi-year applications roadmap aligned with clinical, financial, and patient experience strategies.
Lead
Epic implementation and Community Connect rollout programs , enabling connectivity across affiliated dental groups and partner organizations.
Oversee implementation, enhancement, and integration of
Epic
applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices.
Lead full lifecycle management of technology initiatives-from design through go-live and continuous improvement.
Oversee interoperability strategy leveraging
FHIR, HL7, EDI X12, API, and secure data exchange protocols
to ensure seamless information flow between Epic and third-party platforms.
Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency.
Drive governance and change management processes to maintain stable, compliant, and high-performing applications.
Establish operational KPIs and promote data-driven decision-making within care delivery, revenue operations and patient experience teams.
Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications.
Collaborate with analytics and informatics teams to enable
data pipelines, integration with data lakes, and population health reporting .
Lead and mentor a cross-functional applications team responsible for performance, uptime, and workflow optimization across the enterprise.
Develops operating budgets in support of the business units' financial objectives and assumes accountability for the department's performance against budget
Qualifications
Bachelor's degree in Information Systems, Healthcare Administration, or a related field required; Master's degree preferred.
10; years of healthcare or dental IT experience, with at least 5 years in a leadership role overseeing enterprise systems.
Proven
Epic
experience, including successful
full lifecycle implementations and Community Connect deployments .
Extensive background in
RCM systems, clinical workflows, interoperability design, and patient experience technology .
Demonstrated success managing complex multi-vendor ecosystems integrated with Epic and cloud-based platforms.
Strong working knowledge of healthcare
data standards, data governance, and reporting architectures .
Core Skills and Competencies
Experience leading large teams of individuals and team of teams and the ability to manage staff effectively.
Expertise in interoperability and integration technologies:
HL7, FHIR, RESTful APIs, EDI X12, SFTP, and clinical data exchange .
Proficiency in
data architecture, master data management (MDM), and data quality frameworks .
Experience with integration middleware tools (e.g.,
Mirth Connect, Rhapsody, Cloverleaf, MuleSoft ).
Strong understanding of
Microsoft Azure
or other public cloud deployment architectures and patterns.
Strong understanding of dental RCM workflows, payer connectivity, and eligibility/claims processing.
Proven leadership in multi-site technology rollouts, change management, and vendor partnership management.
Excellent communication, stakeholder management, and organizational leadership skills.
Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 25. $140,700 - $305,000
Benefits
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Legal Information Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
EEO Statement Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Apply If You Are A Current Employee
Click Here
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Responsibilities
Develop and execute a multi-year applications roadmap aligned with clinical, financial, and patient experience strategies.
Lead
Epic implementation and Community Connect rollout programs , enabling connectivity across affiliated dental groups and partner organizations.
Oversee implementation, enhancement, and integration of
Epic
applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices.
Lead full lifecycle management of technology initiatives-from design through go-live and continuous improvement.
Oversee interoperability strategy leveraging
FHIR, HL7, EDI X12, API, and secure data exchange protocols
to ensure seamless information flow between Epic and third-party platforms.
Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency.
Drive governance and change management processes to maintain stable, compliant, and high-performing applications.
Establish operational KPIs and promote data-driven decision-making within care delivery, revenue operations and patient experience teams.
Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications.
Collaborate with analytics and informatics teams to enable
data pipelines, integration with data lakes, and population health reporting .
Lead and mentor a cross-functional applications team responsible for performance, uptime, and workflow optimization across the enterprise.
Develops operating budgets in support of the business units' financial objectives and assumes accountability for the department's performance against budget
Qualifications
Bachelor's degree in Information Systems, Healthcare Administration, or a related field required; Master's degree preferred.
10; years of healthcare or dental IT experience, with at least 5 years in a leadership role overseeing enterprise systems.
Proven
Epic
experience, including successful
full lifecycle implementations and Community Connect deployments .
Extensive background in
RCM systems, clinical workflows, interoperability design, and patient experience technology .
Demonstrated success managing complex multi-vendor ecosystems integrated with Epic and cloud-based platforms.
Strong working knowledge of healthcare
data standards, data governance, and reporting architectures .
Core Skills and Competencies
Experience leading large teams of individuals and team of teams and the ability to manage staff effectively.
Expertise in interoperability and integration technologies:
HL7, FHIR, RESTful APIs, EDI X12, SFTP, and clinical data exchange .
Proficiency in
data architecture, master data management (MDM), and data quality frameworks .
Experience with integration middleware tools (e.g.,
Mirth Connect, Rhapsody, Cloverleaf, MuleSoft ).
Strong understanding of
Microsoft Azure
or other public cloud deployment architectures and patterns.
Strong understanding of dental RCM workflows, payer connectivity, and eligibility/claims processing.
Proven leadership in multi-site technology rollouts, change management, and vendor partnership management.
Excellent communication, stakeholder management, and organizational leadership skills.
Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 25. $140,700 - $305,000
Benefits
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Legal Information Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
EEO Statement Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Apply If You Are A Current Employee
Click Here
To Apply
#J-18808-Ljbffr