Risk Mitigation Specialist
Care.com, Dallas, TX, United States
About Care.com
Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Work Environment: Hybrid, On-Site M, W, TH | Office Location: 2801 North Central Expressway, Dallas Texas
Risk Mitigation Vetting Specialist The Risk Mitigation Vetting Specialist is responsible for executing initial and periodic risk-based vetting of network providers, including childcare agencies, agency caregivers, daycare centers, family childcare centers, and adult care agencies. This role conducts continuous monitoring of the network, identifies and escalates safety, compliance, and reputational risks, and applies established vetting criteria to support network eligibility decisions. The specialist ensures ongoing alignment with Care.com’s quality and safety standards through proactive oversight, documentation, and escalation management.
Key Responsibilities
Perform initial and periodic licensing and compliance checks
Manage updates in third‑party license verification systems and resolve discrepancies
Conduct annual online reputational checks on providers and caregivers
Verify annual business license and insurance compliance
Research government and third‑party sources to confirm safety and regulatory compliance
Monitor alerts and feedback to identify risks and initiate escalations
Coordinate escalation remediation with providers through resolution
Apply pass/fail criteria and assess risk to support eligibility decisions
Maintain accurate vetting records in Salesforce (CRM) to support audit readiness
Utilize AI‑enabled tools and automated systems to support vetting reviews and data validation
Monitor quality, accuracy, and efficiency standards
Participate in time studies and process improvement efforts
Track regulatory updates and apply changes to vetting workflows
Maintain vetting calendars and prioritize new and renewing providers
Prepare and share vetting status and network health updates
Support updates to training materials and assist with team training
Required Skills
Strong critical thinking and investigative skills
Sound judgment, problem‑solving skills, and appropriate escalation awareness
Comfort handling sensitive information and making consistent decisions
Excellent organization and ability to manage multiple priorities
Ability to work independently within established guidelines
Clear written and verbal communication skills
Proficiency with Google Workspace
Experience with Salesforce or similar systems preferred
Adaptable, collaborative, and detail‑oriented mindset
Company Overview Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in‑home and in‑center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).
Salary Range: $20/ph - $21/ph. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short‑and‑long‑term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401(k) employer matching program, paid holidays, and paid time off (PTO).
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Work Environment: Hybrid, On-Site M, W, TH | Office Location: 2801 North Central Expressway, Dallas Texas
Risk Mitigation Vetting Specialist The Risk Mitigation Vetting Specialist is responsible for executing initial and periodic risk-based vetting of network providers, including childcare agencies, agency caregivers, daycare centers, family childcare centers, and adult care agencies. This role conducts continuous monitoring of the network, identifies and escalates safety, compliance, and reputational risks, and applies established vetting criteria to support network eligibility decisions. The specialist ensures ongoing alignment with Care.com’s quality and safety standards through proactive oversight, documentation, and escalation management.
Key Responsibilities
Perform initial and periodic licensing and compliance checks
Manage updates in third‑party license verification systems and resolve discrepancies
Conduct annual online reputational checks on providers and caregivers
Verify annual business license and insurance compliance
Research government and third‑party sources to confirm safety and regulatory compliance
Monitor alerts and feedback to identify risks and initiate escalations
Coordinate escalation remediation with providers through resolution
Apply pass/fail criteria and assess risk to support eligibility decisions
Maintain accurate vetting records in Salesforce (CRM) to support audit readiness
Utilize AI‑enabled tools and automated systems to support vetting reviews and data validation
Monitor quality, accuracy, and efficiency standards
Participate in time studies and process improvement efforts
Track regulatory updates and apply changes to vetting workflows
Maintain vetting calendars and prioritize new and renewing providers
Prepare and share vetting status and network health updates
Support updates to training materials and assist with team training
Required Skills
Strong critical thinking and investigative skills
Sound judgment, problem‑solving skills, and appropriate escalation awareness
Comfort handling sensitive information and making consistent decisions
Excellent organization and ability to manage multiple priorities
Ability to work independently within established guidelines
Clear written and verbal communication skills
Proficiency with Google Workspace
Experience with Salesforce or similar systems preferred
Adaptable, collaborative, and detail‑oriented mindset
Company Overview Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in‑home and in‑center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).
Salary Range: $20/ph - $21/ph. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short‑and‑long‑term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401(k) employer matching program, paid holidays, and paid time off (PTO).
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