Assistant Service Manager/Service Writer
Wilkins Recreational Vehicle Inc, New York, NY, United States
Company: Wilkins Recreational Vehicles
Job Title: Assistant Service Manager
Location: Nichols, NY 13812
Join the #1 RV dealer in New York and become part of an award‑winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated
Assistant Service Manager
to help lead and support our high‑performing service department.
Salary Range $55,000.00 - $70,000.00 dependent on experience.
Benefits
Competitive Wages
Medical, Dental, and Vision Insurance
401K and Employer MatchProgram
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Position Summary As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer‑focused mindset.
Key Responsibilities
Manage the full service cycle: appointment setting, work order preparation, and final invoicing
Supervise, support, and motivate a team of technicians to meet productivity and quality goals
Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow
Build and maintain strong customer relationships through clear communication and follow‑up
Assist customers in identifying service needs and offer appropriate solutions
Prepare accurate service estimates and obtain necessary approvals
Promote available products and services
Ensure work is completed to customer satisfaction and follow up as needed
Drive service department efficiency and actively identify upsell opportunities
Maintain compliance with all company policies and procedures
Collaborate with internal departments to support overall dealership success
Requirements
2+ years of experience in a supervisory or management role (preferred)
Previous experience managing or working closely with service technicians is highly preferred
Ability to thrive in a fast‑paced, customer‑focused environment
Strong interpersonal and communication skills
Professional appearance and demeanor
High level of motivation, integrity, and a strong work ethic
Ability to lead by example and foster a positive team culture
#J-18808-Ljbffr
Job Title: Assistant Service Manager
Location: Nichols, NY 13812
Join the #1 RV dealer in New York and become part of an award‑winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated
Assistant Service Manager
to help lead and support our high‑performing service department.
Salary Range $55,000.00 - $70,000.00 dependent on experience.
Benefits
Competitive Wages
Medical, Dental, and Vision Insurance
401K and Employer MatchProgram
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Position Summary As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer‑focused mindset.
Key Responsibilities
Manage the full service cycle: appointment setting, work order preparation, and final invoicing
Supervise, support, and motivate a team of technicians to meet productivity and quality goals
Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow
Build and maintain strong customer relationships through clear communication and follow‑up
Assist customers in identifying service needs and offer appropriate solutions
Prepare accurate service estimates and obtain necessary approvals
Promote available products and services
Ensure work is completed to customer satisfaction and follow up as needed
Drive service department efficiency and actively identify upsell opportunities
Maintain compliance with all company policies and procedures
Collaborate with internal departments to support overall dealership success
Requirements
2+ years of experience in a supervisory or management role (preferred)
Previous experience managing or working closely with service technicians is highly preferred
Ability to thrive in a fast‑paced, customer‑focused environment
Strong interpersonal and communication skills
Professional appearance and demeanor
High level of motivation, integrity, and a strong work ethic
Ability to lead by example and foster a positive team culture
#J-18808-Ljbffr