Assistant Service Manager/Service Writer

Company: Wilkins Recreational Vehicles Job Title: Assistant Service Manager Location: Nichols, NY 13812 Join the #1 RV dealer in New York and become part of an award‑winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated Assistant Service Manager to help lead and support our high‑performing service department. Salary Range $55,000.00 - $70,000.00 dependent on experience. Benefits Competitive Wages Medical, Dental, and Vision Insurance 401K and Employer MatchProgram PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Position Summary As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer‑focused mindset. Key Responsibilities Manage the full service cycle: appointment setting, work order preparation, and final invoicing Supervise, support, and motivate a team of technicians to meet productivity and quality goals Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow Build and maintain strong customer relationships through clear communication and follow‑up Assist customers in identifying service needs and offer appropriate solutions Prepare accurate service estimates and obtain necessary approvals Promote available products and services Ensure work is completed to customer satisfaction and follow up as needed Drive service department efficiency and actively identify upsell opportunities Maintain compliance with all company policies and procedures Collaborate with internal departments to support overall dealership success Requirements 2+ years of experience in a supervisory or management role (preferred) Previous experience managing or working closely with service technicians is highly preferred Ability to thrive in a fast‑paced, customer‑focused environment Strong interpersonal and communication skills Professional appearance and demeanor High level of motivation, integrity, and a strong work ethic Ability to lead by example and foster a positive team culture #J-18808-Ljbffr