Client Service Representative (Luxury Travel)
TEKsystems, Quincy, MA, United States
Overview
The Client Management Consultant (CMC) is a vital entry-level position serving as the primary point of contact for clients and ensuring a seamless, world‑class experience. CMCs manage client communications, coordinate flight logistics, and deliver exceptional service.
Key Responsibilities
Deliver high‑touch service via phone, email, and text
Gather and input flight itinerary details into internal systems
Coordinate with internal teams (Flight Planning, Flight Management)
Arrange catering and ground transportation
Resolve client issues with ownership and creativity
Communicate effectively with clients, vendors, and senior management
Perform additional duties and projects as assigned
Training Program Duration: 5 weeks
Format: Classroom‑style
Schedule: Monday through Friday, typically 9:00 AM to 5:00 PM
Shift Details The role is a hybrid schedule. Office days are Tuesday through Thursday. Shift patterns are flexible and may include Sunday–Wednesday or Wednesday–Saturday, with a 4 on/3 off cycle. Earliest start: 6:00 AM – 4:00 PM. Latest end: 11:00 AM – 9:00 PM.
Additional Skills & Qualifications
Bachelor's degree preferred or 2+ years of customer service/call center experience
Aviation, hospitality, or luxury service experience is a plus
Passionate about service and eager to learn
Comfortable working nights, weekends, and holidays
Strong verbal and written communication with a professional environment understanding
Experience Level Entry Level
Job Type & Location Contract to hire position based out of Quincy, MA.
Pay and Benefits Pay range: $22.00 – $22.00 per hour.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation, or sick leave)
Workplace Type Hybrid position in Quincy, MA.
Application Deadline Position anticipated to close on April 14, 2026.
About TEKsystems TEKsystems is an Allegis Group company, a leading provider of business and technology services. We accelerate business transformation for our customers through strategy, design, execution, and operations. We serve over 6,000 clients, including 80 % of the Fortune 500, across North America, Europe, and Asia. TEKsystems is a team of 80,000 professionals working to drive change and build tomorrow’s business outcomes.
Equal Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Deliver high‑touch service via phone, email, and text
Gather and input flight itinerary details into internal systems
Coordinate with internal teams (Flight Planning, Flight Management)
Arrange catering and ground transportation
Resolve client issues with ownership and creativity
Communicate effectively with clients, vendors, and senior management
Perform additional duties and projects as assigned
Training Program Duration: 5 weeks
Format: Classroom‑style
Schedule: Monday through Friday, typically 9:00 AM to 5:00 PM
Shift Details The role is a hybrid schedule. Office days are Tuesday through Thursday. Shift patterns are flexible and may include Sunday–Wednesday or Wednesday–Saturday, with a 4 on/3 off cycle. Earliest start: 6:00 AM – 4:00 PM. Latest end: 11:00 AM – 9:00 PM.
Additional Skills & Qualifications
Bachelor's degree preferred or 2+ years of customer service/call center experience
Aviation, hospitality, or luxury service experience is a plus
Passionate about service and eager to learn
Comfortable working nights, weekends, and holidays
Strong verbal and written communication with a professional environment understanding
Experience Level Entry Level
Job Type & Location Contract to hire position based out of Quincy, MA.
Pay and Benefits Pay range: $22.00 – $22.00 per hour.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation, or sick leave)
Workplace Type Hybrid position in Quincy, MA.
Application Deadline Position anticipated to close on April 14, 2026.
About TEKsystems TEKsystems is an Allegis Group company, a leading provider of business and technology services. We accelerate business transformation for our customers through strategy, design, execution, and operations. We serve over 6,000 clients, including 80 % of the Fortune 500, across North America, Europe, and Asia. TEKsystems is a team of 80,000 professionals working to drive change and build tomorrow’s business outcomes.
Equal Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr