Senior Technical Adoption Specialist, Enterprise Systems
Autodesk, Oregon, WI, United States
Position Overview
Autodesk Customer Technical Success is seeking highly motivated, trusted advisors to help our Enterprise & Business subscription customers optimize their product investment and achieve measurable business outcomes. As the Senior Enterprise Systems - Technical Adoption Specialist, you will provide top-level technical expertise to our customers. You must possess broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Cloud APIs, Single Sign-On setup, SCIM setup, network infrastructure and deployment packaging technologies. The team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. This role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.
Responsibilities
Maximize the success and return on investment for our strategic customers
Deliver professional and customized proactive support services
Help customers achieve their business goals while maximizing the use and adoption of our solutions
Minimum Qualifications
Bachelor’s degree or equivalent experience in Computer Science or related field
Minimum of 3 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
Good understanding of HTTP methods, ability to construct and send HTTP requests to APIs and ability to handle JSON responses returned by APIs
Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments
Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)
Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus
Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
Excellent team player enjoying supporting and interacting with other members of a shared responsibility team
Experience with Autodesk Platform Services is a plus
Prior experience working within AEC and/or M&E a plus
Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary Transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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Responsibilities
Maximize the success and return on investment for our strategic customers
Deliver professional and customized proactive support services
Help customers achieve their business goals while maximizing the use and adoption of our solutions
Minimum Qualifications
Bachelor’s degree or equivalent experience in Computer Science or related field
Minimum of 3 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
Good understanding of HTTP methods, ability to construct and send HTTP requests to APIs and ability to handle JSON responses returned by APIs
Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments
Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)
Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus
Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
Excellent team player enjoying supporting and interacting with other members of a shared responsibility team
Experience with Autodesk Platform Services is a plus
Prior experience working within AEC and/or M&E a plus
Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary Transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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