Head of Account Management
South Key, Paramus, NJ, United States
South Key is recruiting for one of its clients!
Snapshot: Hiring Company : Pack Team Group
Location : Paramus, NJ / NYC Metro Area (Hybrid – 4 Days in Office)
Compensation : Base + Bonus
OTE : $200,000+
Industry : Luxury Brands & Lifestyle
About the Client: Pac Team Group
is a global leader in the design and manufacturing of high‑end displays, packaging, and retail environments for many of the world’s most celebrated luxury brands, including watches, jewelry, spirits, beauty, and fashion. With more than 75 years of heritage and a reputation built on craftsmanship, design excellence, and trusted partnerships, our team is known for being sharp, creative, relationship‑driven, and committed to customer excellence.
The
Head of Accounts
will be responsible for leading our Account Management team to protect and grow our existing revenue base while ensuring elite levels of profitability. At Pac Team America, we are transitioning from a production‑based manufacturer to a
design-and‑strategy‑first partner . Your mission is to ensure our Account Managers are not just managing orders and delivering customer excellence, but are also strategically penetrating large holding groups and sister brands to elevate our average project value into the
six‑digit range .
Who This Role is For:
Strategic Growth Leader:
You have 10+ years of experience in account management, with a proven ability to convert manufacturing clients into long‑term design‑service partners.
Relationship Architect:
You don't just maintain accounts; you penetrate them. You are skilled at navigating large holding groups to identify and secure business with subsidiary brands and sister companies.
Profitability Expert:
You understand that growth is inseparable from margin. You are driven by metrics, specifically maintaining
minimum margins
and optimizing account revenue based on multi‑year averages.
Champion:
You excel at operational tightening. You are comfortable using tools like
Jira
for pipeline management and
PandaDoc
to accelerate the "speed to signing" for complex proposals.
Mentor & Culture Bearer:
You lead with a "People First" mentality, ready to guide Account Managers and Project Managers toward achieving aggressive 2026 growth targets.
Key Responsibilities: Strategic Account Management & Expansion
Holding Group Penetration:
Lead the strategy to extend Pac Team’s reach within large holding groups, ensuring we are the partner of choice across multiple brands and subsidiaries.
High‑Value Pipeline Development:
Shift the account portfolio toward projects in the
six‑digit range , moving away from smaller, transactional project business.
Proposal Leadership:
Oversee the transition to proposal‑based selling, ensuring all client documents are well‑templated to eliminate risk and scope creep.
Margin & Revenue Management:
Responsible for the team's bonus‑unleashing metrics: maintaining
profit margin
and revenue levels based on a two‑year rolling average.
Billing Excellence:
Take ownership of the "Days to Invoice" metric, ensuring Account Managers and Project Managers close out projects and bill clients promptly upon completion.
Team Development:
Provide ongoing training for Account Managers in design presentation skills and strategic selling to corporate stakeholders.
Cross‑Functional Collaboration:
Act as the bridge between the Design, Production (Asia‑based), and Accounting teams to ensure project profitability aligns with
Team SG&A .
Qualifications:
Experience:
Approximately 10–15 years of professional experience in B2B account management or sales leadership
Industry Background:
Deep experience in the luxury lifestyle is required
Skills:
Mastery of proposal writing, project scoping, and financial tracking. Proficiency in
Jira
and
PandaDoc
is a significant plus.
Personality:
High emotional intelligence, naturally relationship‑oriented, and possessed of a "Sales Mindset"—driven to win through client success
Location:
Based in the NYC or NYC Metro area with the ability to work from our Paramus, NJ office
Competitive executive base salary with aggressive performance‑based incentives tied to
revenue retention
and
margin targets .
Direct mentorship from the executive leadership team and exposure to global premium brands.
Core Values Alignment
People First:
We help each other grow, hold one another accountable, and embrace feedback as fuel for development.
Accountability:
We Own the Outcome. We fix what’s broken. We don’t wait to be told.
Customer Excellence:
We anticipate needs, ask better questions, and sweat the details.
Sales Mindset:
We are hunters by nature—competitive, persistent, and motivated to succeed.
#J-18808-Ljbffr
Snapshot: Hiring Company : Pack Team Group
Location : Paramus, NJ / NYC Metro Area (Hybrid – 4 Days in Office)
Compensation : Base + Bonus
OTE : $200,000+
Industry : Luxury Brands & Lifestyle
About the Client: Pac Team Group
is a global leader in the design and manufacturing of high‑end displays, packaging, and retail environments for many of the world’s most celebrated luxury brands, including watches, jewelry, spirits, beauty, and fashion. With more than 75 years of heritage and a reputation built on craftsmanship, design excellence, and trusted partnerships, our team is known for being sharp, creative, relationship‑driven, and committed to customer excellence.
The
Head of Accounts
will be responsible for leading our Account Management team to protect and grow our existing revenue base while ensuring elite levels of profitability. At Pac Team America, we are transitioning from a production‑based manufacturer to a
design-and‑strategy‑first partner . Your mission is to ensure our Account Managers are not just managing orders and delivering customer excellence, but are also strategically penetrating large holding groups and sister brands to elevate our average project value into the
six‑digit range .
Who This Role is For:
Strategic Growth Leader:
You have 10+ years of experience in account management, with a proven ability to convert manufacturing clients into long‑term design‑service partners.
Relationship Architect:
You don't just maintain accounts; you penetrate them. You are skilled at navigating large holding groups to identify and secure business with subsidiary brands and sister companies.
Profitability Expert:
You understand that growth is inseparable from margin. You are driven by metrics, specifically maintaining
minimum margins
and optimizing account revenue based on multi‑year averages.
Champion:
You excel at operational tightening. You are comfortable using tools like
Jira
for pipeline management and
PandaDoc
to accelerate the "speed to signing" for complex proposals.
Mentor & Culture Bearer:
You lead with a "People First" mentality, ready to guide Account Managers and Project Managers toward achieving aggressive 2026 growth targets.
Key Responsibilities: Strategic Account Management & Expansion
Holding Group Penetration:
Lead the strategy to extend Pac Team’s reach within large holding groups, ensuring we are the partner of choice across multiple brands and subsidiaries.
High‑Value Pipeline Development:
Shift the account portfolio toward projects in the
six‑digit range , moving away from smaller, transactional project business.
Proposal Leadership:
Oversee the transition to proposal‑based selling, ensuring all client documents are well‑templated to eliminate risk and scope creep.
Margin & Revenue Management:
Responsible for the team's bonus‑unleashing metrics: maintaining
profit margin
and revenue levels based on a two‑year rolling average.
Billing Excellence:
Take ownership of the "Days to Invoice" metric, ensuring Account Managers and Project Managers close out projects and bill clients promptly upon completion.
Team Development:
Provide ongoing training for Account Managers in design presentation skills and strategic selling to corporate stakeholders.
Cross‑Functional Collaboration:
Act as the bridge between the Design, Production (Asia‑based), and Accounting teams to ensure project profitability aligns with
Team SG&A .
Qualifications:
Experience:
Approximately 10–15 years of professional experience in B2B account management or sales leadership
Industry Background:
Deep experience in the luxury lifestyle is required
Skills:
Mastery of proposal writing, project scoping, and financial tracking. Proficiency in
Jira
and
PandaDoc
is a significant plus.
Personality:
High emotional intelligence, naturally relationship‑oriented, and possessed of a "Sales Mindset"—driven to win through client success
Location:
Based in the NYC or NYC Metro area with the ability to work from our Paramus, NJ office
Competitive executive base salary with aggressive performance‑based incentives tied to
revenue retention
and
margin targets .
Direct mentorship from the executive leadership team and exposure to global premium brands.
Core Values Alignment
People First:
We help each other grow, hold one another accountable, and embrace feedback as fuel for development.
Accountability:
We Own the Outcome. We fix what’s broken. We don’t wait to be told.
Customer Excellence:
We anticipate needs, ask better questions, and sweat the details.
Sales Mindset:
We are hunters by nature—competitive, persistent, and motivated to succeed.
#J-18808-Ljbffr