Salesforce Comms Cloud Business Architect / UX Lead
Komforce, Houston, TX, United States
About the Role
We’re looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You’ll sit between business process architecture and front‑end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios — multi‑site, MACD, bulk actions, the lot.
This is a fully remote contract (B2B). 5+ years relevant experience required.
What You’ll Be Doing Business Architecture (Order Management & QTC)
Lead end‑to‑end Order Management process design across Quote Order Fulfillment Activation Billing
Define and optimise MACD flows (Move, Add, Change, Disconnect)
Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ
Identify and eliminate bottlenecks, redundant steps, and legacy‑driven complexity in order flows
Drive an OOTB‑first design approach — minimise customisation wherever possible
UI/UX Design (Salesforce Experience & Console)
Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud)
Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures
Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders
Design for high usability on multi‑site orders, bulk actions, and data capture/validation
Comms Cloud & OM Technical Depth
Work hands‑on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ
Define order decomposition logic and fulfillment orchestration flows
Collaborate with integration teams on downstream systems — billing, provisioning, network/CRM systems
Stakeholder Collaboration
Facilitate workshops with Sales, Operations, Product, and IT teams
Translate business needs into functional designs and UI/UX artifacts
Partner with architects, developers, QA, and product owners throughout the delivery lifecycle
What We’re Looking For
5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments
Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups)
Hands‑on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD
Deep understanding of telco B2B processes: multi‑site, account hierarchies, contracted pricing, MACD lifecycle
Ability to bridge business and technical teams — process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design
Strong focus on user‑centred design, performance, and simplifying complex enterprise workflows
Nice to Have
Multi‑country / multi‑product telecom environment experience
Salesforce Experience Cloud (customer portals)
Salesforce Billing / Revenue Cloud
Large‑scale telco transformation programme experience
API‑led architecture and order orchestration/decomposition knowledge
Key Success Metrics
Reduced order processing time
Improved user adoption and reduced training effort
Increased order accuracy (reduced fallout)
Simplified and scalable order flows
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This is a fully remote contract (B2B). 5+ years relevant experience required.
What You’ll Be Doing Business Architecture (Order Management & QTC)
Lead end‑to‑end Order Management process design across Quote Order Fulfillment Activation Billing
Define and optimise MACD flows (Move, Add, Change, Disconnect)
Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ
Identify and eliminate bottlenecks, redundant steps, and legacy‑driven complexity in order flows
Drive an OOTB‑first design approach — minimise customisation wherever possible
UI/UX Design (Salesforce Experience & Console)
Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud)
Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures
Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders
Design for high usability on multi‑site orders, bulk actions, and data capture/validation
Comms Cloud & OM Technical Depth
Work hands‑on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ
Define order decomposition logic and fulfillment orchestration flows
Collaborate with integration teams on downstream systems — billing, provisioning, network/CRM systems
Stakeholder Collaboration
Facilitate workshops with Sales, Operations, Product, and IT teams
Translate business needs into functional designs and UI/UX artifacts
Partner with architects, developers, QA, and product owners throughout the delivery lifecycle
What We’re Looking For
5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments
Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups)
Hands‑on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD
Deep understanding of telco B2B processes: multi‑site, account hierarchies, contracted pricing, MACD lifecycle
Ability to bridge business and technical teams — process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design
Strong focus on user‑centred design, performance, and simplifying complex enterprise workflows
Nice to Have
Multi‑country / multi‑product telecom environment experience
Salesforce Experience Cloud (customer portals)
Salesforce Billing / Revenue Cloud
Large‑scale telco transformation programme experience
API‑led architecture and order orchestration/decomposition knowledge
Key Success Metrics
Reduced order processing time
Improved user adoption and reduced training effort
Increased order accuracy (reduced fallout)
Simplified and scalable order flows
#J-18808-Ljbffr