Director of Talent Operations
Caring for Family of Companies, Redmond, WA, United States
Job Summary
The Manager of Talent Operations serves as the gateway to the organization, attracting, allocating, analyzing, and deploying talent to secure and retain a high-value, high-caliber workforce with a strong cultural fit. This position is responsible for designing and overseeing the end-to-end talent lifecycle for Caregivers and Administrative staff within the organization, and ensures top tier strategy, recruitment, acquisition, onboarding, compliance, and workforce planning.
Key Responsibilities Talent Acquisition and Workforce Planning
Develop, analyze, implement, and manage talent strategy programs
Lead high volume recruitment strategies to attract qualified Caregivers, CNAs, RNs, and Administrative staff
Manage recruiting pipelines, hiring targets, and workforce forecasting
Conduct interviews for all administrative staff open requisitions in partnership with department leaders
Partner with key leaders to anticipate staffing needs and ensure continual, timely coverage
Onboard, optimize, and maintain recruiting platforms, job postings and sourcing strategies, utilizing dynamic SEO and keywording strategies
Monitor hiring metrics including time-to-fill, applicant conversion rates, and retention
Provide key stakeholders with data-driven deliverables capturing KPIs for the talent program
Work closely with department Directors to observe staff and provide constructive feedback to identify, deploy, and develop key executive talent and ensure the highest level of performance.
Maintain a consistent candidate flow
Develop strategies for short and long-term scalability
Manage the operational workflow for hiring, onboarding, and training
Ensure all employees meet regulatory, and compliance requirements
Implement systems and processes to streamline onboarding and employee movement into the workforce
Ensure a steady flow of employees hired daily to meet weekly/monthly KPIs and Company budget needs
Team Leadership
Manage and develop talent operations staff
Establish team performance metrics and provide coaching and development
Foster a culture focused on urgency, support, responsiveness, and service excellence
Compliance and Regulatory Oversight
Ensure compliance with federal, state and local regulations related to employment
Maintain proper hiring documentation
Process Improvement and Systems
Optimize the ATS, HRIS and workforce management systems
Develop standard operating procedures for hiring and onboarding workflows
Use data and reporting to identify staffing trends and operational improvements
Serve as internal consultant, advisor and problem solver on talent opportunities and challenges
Budget and Vendor Oversight
Develop, track and deliver departmental budget
Responsibly allocate annual hiring forecasts in conjunction with HR leadership.
Negotiate and steward contracts with vendors and partners.
Serve as the point of contact for recruiting partner agencies, troubleshooting any issues and optimizing efficiency of systems and success of partnerships.
Industry Relations and Knowledge
Establish and maintain strategic community contacts
Attend applicable conferences
Understand rules and regulations governing comprehensive licensing and contracts
Requirements Essential Job Functions
Maintain regular, reliable, and predictable attendance.
Demonstrate strong interpersonal skills and ability to work independently and collaboratively.
Respond promptly and professionally to operational needs, concerns, disruptions and issues.
Maintain accurate, timely, and compliant records and documents.
Keen and rigorous attention to detail.
Exercise sound judgment, problem-solving, and decision-making skills.
Communicate clearly and professionally in both written and verbal formats.
Adhere to all company policies, confidentiality requirements, safety standards, and regulatory obligations including HIPAA.
Work effectively in a fast-paced, dynamic environment while adapting to changing priorities and completing critical tasks with minimal supervision.
Education And Experience
8+ years of experience in Talent Acquisition, HR, Operations, or workforce management
4+ years of progressive leadership or team management experience
Experience in home care, home health, healthcare staffing or healthcare operations preferred
Strong knowledge of employment laws and regulatory compliance in healthcare
Experience with ATS and HRIS implementation and optimization
Proficiency in Microsoft Office and collaboration tools required
Strong written and verbal communication skills required
Demonstrated discretion, professionalism, and sound judgment in handling confidential information requiredExperience in project management systems such as Monday.com is highly valued
Experience in Care Management Platforms such as AxisCare are highly valued
Working Conditions
Ability to remain in a stationary position for extended periods (office environment)
Ability to operate standard office equipment or tools required for the position
Ability to move about the work area and between sites as needed
Ability to travel based on working location to HQ and to branches on a regular basis
Work Location On-site or remote
Work Hours Monday – Friday, 8am – 5pm
Supervisory Responsibilities Yes
Required Travel Minimal
About Us Caring for Family of Companies provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.
We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values: excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.
Benefits
Paid Time Off
Paid Holidays
Medical – Generous Allowance for Employee and Dependents
Dental – Company Paid for Employee
Vision – Company Paid for Employee
Employee Assistance Plan – Company Paid
Voluntary Benefits - LTD, Life, Accident and more
401k with Company match
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Caring for Family of Companies is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
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Key Responsibilities Talent Acquisition and Workforce Planning
Develop, analyze, implement, and manage talent strategy programs
Lead high volume recruitment strategies to attract qualified Caregivers, CNAs, RNs, and Administrative staff
Manage recruiting pipelines, hiring targets, and workforce forecasting
Conduct interviews for all administrative staff open requisitions in partnership with department leaders
Partner with key leaders to anticipate staffing needs and ensure continual, timely coverage
Onboard, optimize, and maintain recruiting platforms, job postings and sourcing strategies, utilizing dynamic SEO and keywording strategies
Monitor hiring metrics including time-to-fill, applicant conversion rates, and retention
Provide key stakeholders with data-driven deliverables capturing KPIs for the talent program
Work closely with department Directors to observe staff and provide constructive feedback to identify, deploy, and develop key executive talent and ensure the highest level of performance.
Maintain a consistent candidate flow
Develop strategies for short and long-term scalability
Manage the operational workflow for hiring, onboarding, and training
Ensure all employees meet regulatory, and compliance requirements
Implement systems and processes to streamline onboarding and employee movement into the workforce
Ensure a steady flow of employees hired daily to meet weekly/monthly KPIs and Company budget needs
Team Leadership
Manage and develop talent operations staff
Establish team performance metrics and provide coaching and development
Foster a culture focused on urgency, support, responsiveness, and service excellence
Compliance and Regulatory Oversight
Ensure compliance with federal, state and local regulations related to employment
Maintain proper hiring documentation
Process Improvement and Systems
Optimize the ATS, HRIS and workforce management systems
Develop standard operating procedures for hiring and onboarding workflows
Use data and reporting to identify staffing trends and operational improvements
Serve as internal consultant, advisor and problem solver on talent opportunities and challenges
Budget and Vendor Oversight
Develop, track and deliver departmental budget
Responsibly allocate annual hiring forecasts in conjunction with HR leadership.
Negotiate and steward contracts with vendors and partners.
Serve as the point of contact for recruiting partner agencies, troubleshooting any issues and optimizing efficiency of systems and success of partnerships.
Industry Relations and Knowledge
Establish and maintain strategic community contacts
Attend applicable conferences
Understand rules and regulations governing comprehensive licensing and contracts
Requirements Essential Job Functions
Maintain regular, reliable, and predictable attendance.
Demonstrate strong interpersonal skills and ability to work independently and collaboratively.
Respond promptly and professionally to operational needs, concerns, disruptions and issues.
Maintain accurate, timely, and compliant records and documents.
Keen and rigorous attention to detail.
Exercise sound judgment, problem-solving, and decision-making skills.
Communicate clearly and professionally in both written and verbal formats.
Adhere to all company policies, confidentiality requirements, safety standards, and regulatory obligations including HIPAA.
Work effectively in a fast-paced, dynamic environment while adapting to changing priorities and completing critical tasks with minimal supervision.
Education And Experience
8+ years of experience in Talent Acquisition, HR, Operations, or workforce management
4+ years of progressive leadership or team management experience
Experience in home care, home health, healthcare staffing or healthcare operations preferred
Strong knowledge of employment laws and regulatory compliance in healthcare
Experience with ATS and HRIS implementation and optimization
Proficiency in Microsoft Office and collaboration tools required
Strong written and verbal communication skills required
Demonstrated discretion, professionalism, and sound judgment in handling confidential information requiredExperience in project management systems such as Monday.com is highly valued
Experience in Care Management Platforms such as AxisCare are highly valued
Working Conditions
Ability to remain in a stationary position for extended periods (office environment)
Ability to operate standard office equipment or tools required for the position
Ability to move about the work area and between sites as needed
Ability to travel based on working location to HQ and to branches on a regular basis
Work Location On-site or remote
Work Hours Monday – Friday, 8am – 5pm
Supervisory Responsibilities Yes
Required Travel Minimal
About Us Caring for Family of Companies provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.
We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values: excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.
Benefits
Paid Time Off
Paid Holidays
Medical – Generous Allowance for Employee and Dependents
Dental – Company Paid for Employee
Vision – Company Paid for Employee
Employee Assistance Plan – Company Paid
Voluntary Benefits - LTD, Life, Accident and more
401k with Company match
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Caring for Family of Companies is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
#J-18808-Ljbffr