IT Support Sales & Support Engineer - Helpdesk/ServiceDesk - Tier 2/3 (Work from
EasyITGuys LLC., Madison, WI, United States
IT Support & Sales Engineer - Helpdesk ServiceDesk (Work from home)
Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed,
we want to hear from you!
About EasyITGuys Established in 2009,
EasyITGuys
is a
family-owned
IT and cybersecurity company. We provide
managed IT services
to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At
EasyITGuys , we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”
Position:
IT Sales & Support Engineer / Consultant / Specialist Location:
100% Remote (U.S. only) Schedule:
Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST Type:
Full-Time, Hourly
What You’ll Do Provide
technical support
and
IT consulting
for business clients Solve IT challenges through troubleshooting and software solutions Balance
support and sales —help clients while identifying their technology needs Work closely with businesses, building strong, long-term relationships Continue expanding your knowledge in a
fast-paced, evolving IT environment Who We’re Looking For Industry Experience MSP/MSSP Experience:
3-5+ years IT Support Experience:
3-5+ years IT Sales Experience:
1-2+ years Client Segment Experience:
3-5+ years supporting businesses Remote/Hybrid Experience:
2-3+ years
Core Technical Skills (1-3 Years Preferred) Microsoft Teams, Microsoft 365 Monday.com Fortinet Firewalls, Switches, APs SonicWALL Firewalls, Switches, APs Ubiquiti Routers, Switches, and APs Typing speed:
30 WPM minimum, 60+ WPM preferred AS/BS Degree preferred Required Skills & Experience Active Directory & Group Policy Windows OS, Microsoft Office, Windows Server, VPN Configuration Office 365 Administration Strong
customer relationship & sales skills Ability to
train and support non-technical users Excellent
time management & prioritization Experience with
onsite services & projects Sales & Customer Success – Excellence is Our Standard Obsessed with Client Satisfaction:
You love earning
5-star CSAT scores
and making a real difference. Recognized Excellence:
Clients, peers, and leadership consistently acknowledge your impact ( Employee Awards & Recognition ) Driven to Win:
You thrive in a high-performance environment, consistently excelling in
sales & support metrics . What You Get – Be Part of Something Bigger We’re a
mission-driven
company that believes in
culture, excellence, and continuous growth.
When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success.
Competitive Pay & Compensation Accelerators
– Performance-based profit sharing rewards your hard work. Comprehensive Benefits
– Medical, Dental, & Vision Insurance for your well-being. Future-Focused
– 401K & Retirement Benefits to build financial security. Professional Growth
– Continuously level up your skills, knowledge, and expertise. Work-Life Balance
– Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters
– A small-business culture where your ideas make an impact. High-Energy, Fast-Paced Work
– A team of go-getters who love what they do.
Ready to Join the Team? Apply today and become a part of EasyITGuys!
#J-18808-Ljbffr
Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed,
we want to hear from you!
About EasyITGuys Established in 2009,
EasyITGuys
is a
family-owned
IT and cybersecurity company. We provide
managed IT services
to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At
EasyITGuys , we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”
Position:
IT Sales & Support Engineer / Consultant / Specialist Location:
100% Remote (U.S. only) Schedule:
Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST Type:
Full-Time, Hourly
What You’ll Do Provide
technical support
and
IT consulting
for business clients Solve IT challenges through troubleshooting and software solutions Balance
support and sales —help clients while identifying their technology needs Work closely with businesses, building strong, long-term relationships Continue expanding your knowledge in a
fast-paced, evolving IT environment Who We’re Looking For Industry Experience MSP/MSSP Experience:
3-5+ years IT Support Experience:
3-5+ years IT Sales Experience:
1-2+ years Client Segment Experience:
3-5+ years supporting businesses Remote/Hybrid Experience:
2-3+ years
Core Technical Skills (1-3 Years Preferred) Microsoft Teams, Microsoft 365 Monday.com Fortinet Firewalls, Switches, APs SonicWALL Firewalls, Switches, APs Ubiquiti Routers, Switches, and APs Typing speed:
30 WPM minimum, 60+ WPM preferred AS/BS Degree preferred Required Skills & Experience Active Directory & Group Policy Windows OS, Microsoft Office, Windows Server, VPN Configuration Office 365 Administration Strong
customer relationship & sales skills Ability to
train and support non-technical users Excellent
time management & prioritization Experience with
onsite services & projects Sales & Customer Success – Excellence is Our Standard Obsessed with Client Satisfaction:
You love earning
5-star CSAT scores
and making a real difference. Recognized Excellence:
Clients, peers, and leadership consistently acknowledge your impact ( Employee Awards & Recognition ) Driven to Win:
You thrive in a high-performance environment, consistently excelling in
sales & support metrics . What You Get – Be Part of Something Bigger We’re a
mission-driven
company that believes in
culture, excellence, and continuous growth.
When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success.
Competitive Pay & Compensation Accelerators
– Performance-based profit sharing rewards your hard work. Comprehensive Benefits
– Medical, Dental, & Vision Insurance for your well-being. Future-Focused
– 401K & Retirement Benefits to build financial security. Professional Growth
– Continuously level up your skills, knowledge, and expertise. Work-Life Balance
– Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters
– A small-business culture where your ideas make an impact. High-Energy, Fast-Paced Work
– A team of go-getters who love what they do.
Ready to Join the Team? Apply today and become a part of EasyITGuys!
#J-18808-Ljbffr