Account Representative
Rumpke of Ohio, Inc., Bloomington, IN, United States
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory. Responsible for renewing existing customers' service agreements.
Responsibilities of Position
Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue
Retain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates
Conduct personal visits, phone calls, and mailings to existing customers to foster relationships
Administer and preserve all price initiatives
Secure price increases on unprofitable accounts and/or per schedule
Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
Respond to service cancellation requests with priority and personal follow-up
Utilize the company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
Maintain and manage the top 25 accounts
Maintain canceled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales
Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy
Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers
Develop and maintain an awareness of market behavior and competitive trends and respond accordingly
Perform other duties as assigned
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
Excellent verbal and written communication skills
Must be organized with good time management skills
Working knowledge of the procurement process
Computer proficiency in Windows and Microsoft applications
Must be self-motivated and able to work independently to meet or exceed goals
Possess strong presentation, negotiation, and closing skills
Experience & Knowledge Needed for Position
Two (2) years of experience in a customer-facing sales role (business to business) is highly preferred
Experience in developing and executing territory sales strategies preferred
Waste industry experience a plus
Bachelor's Degree in Business, Marketing, Sales, or related field preferred
Physical Requirements in a Regular Workday
Frequently working outside in changing temperatures
Frequently sitting/standing/walking
Additional Working Conditions/Aspects
Possible exposure to high traffic conditions and/or tight driving areas
Exposure to residential and commercial waste
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Must be available for 24-hour emergency calls
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Qualifications Education
High School (required)
General Education Diploma (preferred)
Bachelors of Sales (preferred)
Bachelors of Marketing (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory. Responsible for renewing existing customers' service agreements.
Responsibilities of Position
Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue
Retain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates
Conduct personal visits, phone calls, and mailings to existing customers to foster relationships
Administer and preserve all price initiatives
Secure price increases on unprofitable accounts and/or per schedule
Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
Respond to service cancellation requests with priority and personal follow-up
Utilize the company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
Maintain and manage the top 25 accounts
Maintain canceled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales
Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy
Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers
Develop and maintain an awareness of market behavior and competitive trends and respond accordingly
Perform other duties as assigned
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
Excellent verbal and written communication skills
Must be organized with good time management skills
Working knowledge of the procurement process
Computer proficiency in Windows and Microsoft applications
Must be self-motivated and able to work independently to meet or exceed goals
Possess strong presentation, negotiation, and closing skills
Experience & Knowledge Needed for Position
Two (2) years of experience in a customer-facing sales role (business to business) is highly preferred
Experience in developing and executing territory sales strategies preferred
Waste industry experience a plus
Bachelor's Degree in Business, Marketing, Sales, or related field preferred
Physical Requirements in a Regular Workday
Frequently working outside in changing temperatures
Frequently sitting/standing/walking
Additional Working Conditions/Aspects
Possible exposure to high traffic conditions and/or tight driving areas
Exposure to residential and commercial waste
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Must be available for 24-hour emergency calls
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Qualifications Education
High School (required)
General Education Diploma (preferred)
Bachelors of Sales (preferred)
Bachelors of Marketing (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr