Customer Service Representative (Brokerage Division)
NBI Logistics INC, Chicago, IL, United States
Location: United States Only (Remote/Hybrid)
Company: NBI Logistics Group
About Us NBI Logistics is an A-Rated U.S. freight brokerage specializing in mission-critical, high-value, and time-sensitive freight. We work with major global brands and operate with speed, precision, and reliability.
Role Overview You will support daily brokerage operations, manage customer communication, and ensure accurate updates on all active shipments.
Key Responsibilities
Handle customer communication via phone, email, and portals
Track & trace shipments proactively
Provide timely updates to customers
Enter shipments accurately into Turvo (TMS)
Support dispatch, coverage, and operations teams
Resolve issues quickly and professionally
Requirements
MUST be based in the United States
1–3 years of experience in logistics, brokerage, dispatch, or customer service
Strong English and communication skills
Ability to multitask in a fast-paced environment
Familiarity with load boards, TMS, and general U.S. freight operations
High attention to detail and urgency
What We Offer
Competitive salary
Growth opportunities within NBI
Performance-based bonuses
Fast-paced and supportive environment
Apply Apply via LinkedIn or send your CV to hr@shipnbi.com
#J-18808-Ljbffr
Company: NBI Logistics Group
About Us NBI Logistics is an A-Rated U.S. freight brokerage specializing in mission-critical, high-value, and time-sensitive freight. We work with major global brands and operate with speed, precision, and reliability.
Role Overview You will support daily brokerage operations, manage customer communication, and ensure accurate updates on all active shipments.
Key Responsibilities
Handle customer communication via phone, email, and portals
Track & trace shipments proactively
Provide timely updates to customers
Enter shipments accurately into Turvo (TMS)
Support dispatch, coverage, and operations teams
Resolve issues quickly and professionally
Requirements
MUST be based in the United States
1–3 years of experience in logistics, brokerage, dispatch, or customer service
Strong English and communication skills
Ability to multitask in a fast-paced environment
Familiarity with load boards, TMS, and general U.S. freight operations
High attention to detail and urgency
What We Offer
Competitive salary
Growth opportunities within NBI
Performance-based bonuses
Fast-paced and supportive environment
Apply Apply via LinkedIn or send your CV to hr@shipnbi.com
#J-18808-Ljbffr