Client Partner
Knit, New York, NY, United States
Role: Client Partner
Supervisory Responsibility: This role does not currently have direct reports.
Location: We are a remote-first company but we prioritize candidates in New York City, Chicago, D.C., and San Francisco given the customer requirements of this role. We have office spaces available in all of our hubs.
Travel: This role will travel as needed for in-person customer meetings and industry conferences. Note, Knit does US All Team, in-person company events 2x per year.
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands— including Amazon, T‑Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world‑class research, redefining how insights teams operate.
Responsibilities
Own and grow a portfolio of 10–20 enterprise accounts, including both existing clients and targeted net‑new logos. Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year. Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value. Act as a strategic advisor to senior Insights, Analytics, and Marketing leaders, helping them expand how they use Knit’s AI‑native platform across teams and business challenges. Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth. Lead commercial negotiations—owning renewals, upsells, and cross‑sells in collaboration with Sales Leadership. Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today—and evolve alongside our platform as new capabilities emerge. Represent Knit externally at conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships. Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process. Success Metrics
Net‑New Revenue: Securing new enterprise partnerships and expanding Knit’s presence across target accounts. Net Revenue Retention (NRR): Expanding overall revenue within your account portfolio through renewals, upsells, and cross‑sells. Renewal Rate: Consistently securing on‑time, value‑driven renewals. Sales Excellence: Managing disciplined account plans, accurate forecasts, and clear collaboration across internal teams. Key Skills & Experiences
Required: 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry. Autonomous ownership of customer relationships and the ability to enter new buying centers within existing Enterprise accounts. Experience selling $100K+ contracts to Fortune 500 companies and managing $1M+ Enterprise relationships. Proven success managing Fortune 500 clients with multi‑business‑unit complexity. Consistent track record of hitting or exceeding growth, renewal, or NRR targets. Experience leading commercial negotiations for six‑ and seven‑figure contracts. Consultative, discovery‑led approach with exceptional listening and problem‑solving skills. Highly organized, with disciplined pipeline and account management. Strong collaboration skills—adept at leading cross‑functional teams across Customer Success,, and Product. A builder’s mindset—comfortable navigating ambiguity and energized by shaping processes as we scale. Nice to Haves: Background in SaaS, AI, or technology‑enabled services that drive strategic business decisions. Experience managing global or multi‑market client portfolios. History of success in high‑growth or startup environments where playbooks are still being written. Benefits
Competitive salary + commission plan, Equity Options, Healthcare (medical, dental, vision), 401(k) with company match, flexible time‑off, hybrid working, laptop and onboarding technology stipend, and more. Salary
On‑target earnings (OTE) range: $240,000 – $320,000 annually. Final compensation will be determined based on candidate level, experience, and qualifications upon joining Knit. Company Information
Employment type: Full‑time Seniority level: Mid‑Senior level Job function: Sales, General Business, and Education Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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Own and grow a portfolio of 10–20 enterprise accounts, including both existing clients and targeted net‑new logos. Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year. Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value. Act as a strategic advisor to senior Insights, Analytics, and Marketing leaders, helping them expand how they use Knit’s AI‑native platform across teams and business challenges. Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth. Lead commercial negotiations—owning renewals, upsells, and cross‑sells in collaboration with Sales Leadership. Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today—and evolve alongside our platform as new capabilities emerge. Represent Knit externally at conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships. Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process. Success Metrics
Net‑New Revenue: Securing new enterprise partnerships and expanding Knit’s presence across target accounts. Net Revenue Retention (NRR): Expanding overall revenue within your account portfolio through renewals, upsells, and cross‑sells. Renewal Rate: Consistently securing on‑time, value‑driven renewals. Sales Excellence: Managing disciplined account plans, accurate forecasts, and clear collaboration across internal teams. Key Skills & Experiences
Required: 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry. Autonomous ownership of customer relationships and the ability to enter new buying centers within existing Enterprise accounts. Experience selling $100K+ contracts to Fortune 500 companies and managing $1M+ Enterprise relationships. Proven success managing Fortune 500 clients with multi‑business‑unit complexity. Consistent track record of hitting or exceeding growth, renewal, or NRR targets. Experience leading commercial negotiations for six‑ and seven‑figure contracts. Consultative, discovery‑led approach with exceptional listening and problem‑solving skills. Highly organized, with disciplined pipeline and account management. Strong collaboration skills—adept at leading cross‑functional teams across Customer Success,, and Product. A builder’s mindset—comfortable navigating ambiguity and energized by shaping processes as we scale. Nice to Haves: Background in SaaS, AI, or technology‑enabled services that drive strategic business decisions. Experience managing global or multi‑market client portfolios. History of success in high‑growth or startup environments where playbooks are still being written. Benefits
Competitive salary + commission plan, Equity Options, Healthcare (medical, dental, vision), 401(k) with company match, flexible time‑off, hybrid working, laptop and onboarding technology stipend, and more. Salary
On‑target earnings (OTE) range: $240,000 – $320,000 annually. Final compensation will be determined based on candidate level, experience, and qualifications upon joining Knit. Company Information
Employment type: Full‑time Seniority level: Mid‑Senior level Job function: Sales, General Business, and Education Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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