Senior Vice President, Personal Lines Operations
HUB International, Los Angeles, CA, United States
About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Who We Are
Breaking Boundaries for 25 years—and counting. With more than 600 HUB offices across North America, we are committed to providing our customers with peace of mind through advocacy and tailored insurance solutions. Our diverse and inclusive workforce embraces innovation and growth. Opportunity
We are seeking a Senior Vice President, Personal Lines Operations for our California Personal Insurance Practice, reporting directly to the California Personal Lines President. This senior leadership role is responsible for driving operational excellence across our statewide Personal Lines organization while also providing strategic oversight of our Entertainment Personal Lines Practice. Key Responsibilities – Operations Leadership
P&L accountability for California Personal Lines operations; provide expert guidance to Personal Lines Managers and team leaders in achieving strategic objectives and key business plan priorities Develop and execute operational strategies aligned with company goals while maintaining strong relationships with Personal Lines teams across all California regions Support acquisitions integration, onboarding, training, and professional development of Personal Lines associates; collaborate with other regions and practices throughout California and HUB Partner with producers and senior management to maintain synergy with HUB corporate goals, carrier requirements, and client needs Collaborate with Personal Lines Managers on renewal and marketing processes, procedures, and practices according to established HUB systems and guidelines Ensure optimal utilization of agency management systems and technology platforms across all offices Drive report reconciliation—utilizing various reports to identify variances, lost revenue opportunities, and delayed revenue Coordinate with accounting department on premium collection and agency credit program compliance Stay abreast of new products, lines of coverage, industry trends, developing technology, and innovative concepts; effectively communicate throughout the Personal Lines practice Entertainment Personal Lines Practice Management
Provide strategic leadership and direct oversight of the Entertainment Personal Lines Practice, including producers and service staff Drive growth and retention of Entertainment Practice KPIs through mentorship, training, and competency development Ensure Account Management team delivers top‑level performance on day‑to‑day responsibilities, including underwriting evaluation, client program analysis, forecasting, and client reporting Ensure Account Managers provide strategic support and direction to high‑net‑worth entertainment clients, including short and long‑term planning and overall consulting strategy Strengthen and maintain carrier relationships critical to the entertainment insurance marketplace Represent HUB at industry events, conferences, and association meetings to strengthen brand presence and develop strategic relationships within the entertainment insurance community Coordinate and prepare presentation and illustration of proposals for high‑profile entertainment clients Set up complete policy applications and specifications for renewal business aligned with client needs and producer instructions Qualifications
10+ years of experience in P&C service operations management, with progressive leadership responsibility 7+ years of Personal Lines insurance experience within a brokerage environment 5+ years of supervisory/management experience leading service teams Experience with high‑net‑worth or entertainment clientele strongly preferred 5+ years of experience with broker management systems (Epic preferred) Demonstrated expertise in managing service delivery and operational excellence Strong competencies in product knowledge, systems, and procedures Current California P&C license in good standing College degree strongly preferred Self‑motivated with a positive, professional approach Executive presence with confidence and demeanor to interact effectively at all organizational levels Proficiency in Microsoft Office Suite and Outlook Position Details
Location: Hybrid role based in Southern California (Encino or Culver City preferred) Reports to: President, California Personal Lines Travel: Periodic travel to California HUB offices as needed Compensation
The expected salary range for this position is $190,000 to $235,000 and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages including health, dental, vision, life, disability insurance, FSA, HSA, and 401(k) accounts, paid time off benefits such as vacation, sick, and personal days, and eligible bonuses, equity, and commissions for some positions. Working Conditions and Physical Demands
This position primarily involves remaining in a stationary position for the majority of the workday. The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Why Choose HUB
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. We invest in the future of our employees, providing continuous opportunities for growth and development. Our entrepreneurial culture empowers our people to make the best decisions for our customers and organization, focusing on expanding industry knowledge to better serve our valued clients. We are committed to providing competitive and flexible benefits options that evolve with your needs. Equal Opportunity Employment
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state, or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Who We Are
Breaking Boundaries for 25 years—and counting. With more than 600 HUB offices across North America, we are committed to providing our customers with peace of mind through advocacy and tailored insurance solutions. Our diverse and inclusive workforce embraces innovation and growth. Opportunity
We are seeking a Senior Vice President, Personal Lines Operations for our California Personal Insurance Practice, reporting directly to the California Personal Lines President. This senior leadership role is responsible for driving operational excellence across our statewide Personal Lines organization while also providing strategic oversight of our Entertainment Personal Lines Practice. Key Responsibilities – Operations Leadership
P&L accountability for California Personal Lines operations; provide expert guidance to Personal Lines Managers and team leaders in achieving strategic objectives and key business plan priorities Develop and execute operational strategies aligned with company goals while maintaining strong relationships with Personal Lines teams across all California regions Support acquisitions integration, onboarding, training, and professional development of Personal Lines associates; collaborate with other regions and practices throughout California and HUB Partner with producers and senior management to maintain synergy with HUB corporate goals, carrier requirements, and client needs Collaborate with Personal Lines Managers on renewal and marketing processes, procedures, and practices according to established HUB systems and guidelines Ensure optimal utilization of agency management systems and technology platforms across all offices Drive report reconciliation—utilizing various reports to identify variances, lost revenue opportunities, and delayed revenue Coordinate with accounting department on premium collection and agency credit program compliance Stay abreast of new products, lines of coverage, industry trends, developing technology, and innovative concepts; effectively communicate throughout the Personal Lines practice Entertainment Personal Lines Practice Management
Provide strategic leadership and direct oversight of the Entertainment Personal Lines Practice, including producers and service staff Drive growth and retention of Entertainment Practice KPIs through mentorship, training, and competency development Ensure Account Management team delivers top‑level performance on day‑to‑day responsibilities, including underwriting evaluation, client program analysis, forecasting, and client reporting Ensure Account Managers provide strategic support and direction to high‑net‑worth entertainment clients, including short and long‑term planning and overall consulting strategy Strengthen and maintain carrier relationships critical to the entertainment insurance marketplace Represent HUB at industry events, conferences, and association meetings to strengthen brand presence and develop strategic relationships within the entertainment insurance community Coordinate and prepare presentation and illustration of proposals for high‑profile entertainment clients Set up complete policy applications and specifications for renewal business aligned with client needs and producer instructions Qualifications
10+ years of experience in P&C service operations management, with progressive leadership responsibility 7+ years of Personal Lines insurance experience within a brokerage environment 5+ years of supervisory/management experience leading service teams Experience with high‑net‑worth or entertainment clientele strongly preferred 5+ years of experience with broker management systems (Epic preferred) Demonstrated expertise in managing service delivery and operational excellence Strong competencies in product knowledge, systems, and procedures Current California P&C license in good standing College degree strongly preferred Self‑motivated with a positive, professional approach Executive presence with confidence and demeanor to interact effectively at all organizational levels Proficiency in Microsoft Office Suite and Outlook Position Details
Location: Hybrid role based in Southern California (Encino or Culver City preferred) Reports to: President, California Personal Lines Travel: Periodic travel to California HUB offices as needed Compensation
The expected salary range for this position is $190,000 to $235,000 and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages including health, dental, vision, life, disability insurance, FSA, HSA, and 401(k) accounts, paid time off benefits such as vacation, sick, and personal days, and eligible bonuses, equity, and commissions for some positions. Working Conditions and Physical Demands
This position primarily involves remaining in a stationary position for the majority of the workday. The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Why Choose HUB
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. We invest in the future of our employees, providing continuous opportunities for growth and development. Our entrepreneurial culture empowers our people to make the best decisions for our customers and organization, focusing on expanding industry knowledge to better serve our valued clients. We are committed to providing competitive and flexible benefits options that evolve with your needs. Equal Opportunity Employment
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state, or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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