Associate Manager, Loyalty Strategy & Guest Experience
Hyatt Hotels Corporation, Chicago, IL, United States
Associate Manager, Loyalty Strategy & Guest Experience
US - IL - Chicago
Marketing
Professional Staff/Corporate
Full-time
Yearly US Dollar (USD) pay basis
Summary The Opportunity
Hyatt seeks an enthusiastic Associate Manager, Loyalty Strategy & Guest Experience to join our World of Hyatt Loyalty Strategy team. In this role, you will collaborate closely with the broader World of Hyatt and Guest Experience teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years.
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
The Role The Associate Manager, Loyalty Strategy and Guest Experience is an entrepreneurial go‑getter looking to flex their analytical and creative muscles to drive loyalty for a globally recognized hospitality company. Demonstrated excellence in analytics, business case building, cross‑functional leadership and project management are critical to success in this position.
Responsibilities
Collaborating cross‑functionally on the development and rollout of World of Hyatt roadmap initiatives related to guest experience management and program design, including short, medium and long‑term change initiatives
Identifying and shepherding solutions to member pain points across the guest journey – guiding change in Digital experience, GPGS and on‑property
Contributing to development of business cases for loyalty program evolution to drive brand preference, including operational and financial impact on the program and/or hotels
Contributes to the strategy for on‑property guest experience management, including the management of guest preferences and program benefit delivery
Partnering with Analytics and Insights partners on internal and external consumer trends, industry & competitive landscape and business needs/dynamics to define loyalty and guest experience enhancements within the hospitality industry
Relationship building within the organization – such as Marketing, Operations, Data & Analytics, Digital, and Legal, to forge leading through influence
Engaging, inspiring and galvanizing the organization at all levels around loyalty program and guest experience strategies – representing the program in many forums
Contributing to evolution of guest experience strategy globally, across regions and brand portfolios at all touchpoints of guest journey
Qualifications Experience Required:
3‑5 years of management, marketing and leadership experience
Proven analytical ability and critical thinking skills, comfort with basic excel‑based modeling
Strategic thinker capable of enhancing and growing a program
Experience contributing to development and execution of large‑scale programs and/or products
Creative/innovative approach to problem solving
History of delivering results and implementing change
Proven ability to collaborate cross‑functionally across a highly matrixed organization (relationship‑building and leadership skills; ability to lead through influence rather than demands)
Strong project management and organizational skills, with an ability to multi‑task
Excellent communication skills – writing and presentation skills, experience communicating with senior executives a plus
Experience Preferred:
3‑5 years of management, marketing and leadership experience (duplicate, but kept as per original)
Proven analytical ability and critical thinking skills, comfort with basic excel‑based modeling (duplicate)
The position responsibilities outlined above are in no way to be construed as all‑encapsulating. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
The salary range for this position is $78,500 to $102,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the minimum local wage rate.
#J-18808-Ljbffr
Marketing
Professional Staff/Corporate
Full-time
Yearly US Dollar (USD) pay basis
Summary The Opportunity
Hyatt seeks an enthusiastic Associate Manager, Loyalty Strategy & Guest Experience to join our World of Hyatt Loyalty Strategy team. In this role, you will collaborate closely with the broader World of Hyatt and Guest Experience teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years.
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
The Role The Associate Manager, Loyalty Strategy and Guest Experience is an entrepreneurial go‑getter looking to flex their analytical and creative muscles to drive loyalty for a globally recognized hospitality company. Demonstrated excellence in analytics, business case building, cross‑functional leadership and project management are critical to success in this position.
Responsibilities
Collaborating cross‑functionally on the development and rollout of World of Hyatt roadmap initiatives related to guest experience management and program design, including short, medium and long‑term change initiatives
Identifying and shepherding solutions to member pain points across the guest journey – guiding change in Digital experience, GPGS and on‑property
Contributing to development of business cases for loyalty program evolution to drive brand preference, including operational and financial impact on the program and/or hotels
Contributes to the strategy for on‑property guest experience management, including the management of guest preferences and program benefit delivery
Partnering with Analytics and Insights partners on internal and external consumer trends, industry & competitive landscape and business needs/dynamics to define loyalty and guest experience enhancements within the hospitality industry
Relationship building within the organization – such as Marketing, Operations, Data & Analytics, Digital, and Legal, to forge leading through influence
Engaging, inspiring and galvanizing the organization at all levels around loyalty program and guest experience strategies – representing the program in many forums
Contributing to evolution of guest experience strategy globally, across regions and brand portfolios at all touchpoints of guest journey
Qualifications Experience Required:
3‑5 years of management, marketing and leadership experience
Proven analytical ability and critical thinking skills, comfort with basic excel‑based modeling
Strategic thinker capable of enhancing and growing a program
Experience contributing to development and execution of large‑scale programs and/or products
Creative/innovative approach to problem solving
History of delivering results and implementing change
Proven ability to collaborate cross‑functionally across a highly matrixed organization (relationship‑building and leadership skills; ability to lead through influence rather than demands)
Strong project management and organizational skills, with an ability to multi‑task
Excellent communication skills – writing and presentation skills, experience communicating with senior executives a plus
Experience Preferred:
3‑5 years of management, marketing and leadership experience (duplicate, but kept as per original)
Proven analytical ability and critical thinking skills, comfort with basic excel‑based modeling (duplicate)
The position responsibilities outlined above are in no way to be construed as all‑encapsulating. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
The salary range for this position is $78,500 to $102,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the minimum local wage rate.
#J-18808-Ljbffr