3PL Solutions Key Account Executive
Venture Logistics, Rochester Hills, MI, United States
At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.
POSITION SUMMARY The role of our key account manager is to manage, retain and grow our client relationships. Act as the primary, long-term point of contact, develop a strategic partnership with all of our customers, negotiate contracts, identify upsell opportunities and ensure client satisfaction to maximize revenue and loyalty.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
Ownership for multiple customers
Frequent interaction with customers via email, phone or in person (some overnight travel required)
Coordinate cross-functional communication both internally and externally
Play an active role in the new business launch process by driving flawless execution of customer expectations
Monitor expected volume and revenue vs. actual volume and revenue
Customer reporting of KPIs both internally and externally
Address issues and escalations in a profession and courteous manner, both internal and external
Identification of continuous improvement opportunities that drive efficiency, reduce cost and improve customer satisfaction
Ensure accurate billing and revenue recognition
Act as a point of escalation for unpaid account receivables
REQUIRED EDUCATION / EXPERIENCE
7+ years customer facing experience, preferably in a 3PL environment
PREFERRED EDUCATION / EXPERIENCE
Bachelor’s degree (AND/OR) 2+ years experience
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
Microsoft office
Proficient in excel and outlook
3PL experience is a plus
Fluent reading and writing English requiredFluent reading and writing English required
PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
Ability to Multi-task
Team-oriented
Communication, both verbal and electronic, in a professional manner
Excellent Organizational Skills
Excellent Problem-Solving Skills
Lean Six Sigma methodology
PHYSICAL DEMANDS
Mostly computer work with phone and email communication
WORK ENVIRONMENT
Occasional overnight travel
4 days onsite, 1 day remote
OTHER INFORMATION
The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.
BENEFITS
Competitive Pay
Opportunity for career advancement
Generous Vacation / Paid Time Off
Paid Holidays
401K with company match from day 1
Basic and Supplemental Life Insurance
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.
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POSITION SUMMARY The role of our key account manager is to manage, retain and grow our client relationships. Act as the primary, long-term point of contact, develop a strategic partnership with all of our customers, negotiate contracts, identify upsell opportunities and ensure client satisfaction to maximize revenue and loyalty.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
Ownership for multiple customers
Frequent interaction with customers via email, phone or in person (some overnight travel required)
Coordinate cross-functional communication both internally and externally
Play an active role in the new business launch process by driving flawless execution of customer expectations
Monitor expected volume and revenue vs. actual volume and revenue
Customer reporting of KPIs both internally and externally
Address issues and escalations in a profession and courteous manner, both internal and external
Identification of continuous improvement opportunities that drive efficiency, reduce cost and improve customer satisfaction
Ensure accurate billing and revenue recognition
Act as a point of escalation for unpaid account receivables
REQUIRED EDUCATION / EXPERIENCE
7+ years customer facing experience, preferably in a 3PL environment
PREFERRED EDUCATION / EXPERIENCE
Bachelor’s degree (AND/OR) 2+ years experience
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
Microsoft office
Proficient in excel and outlook
3PL experience is a plus
Fluent reading and writing English requiredFluent reading and writing English required
PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
Ability to Multi-task
Team-oriented
Communication, both verbal and electronic, in a professional manner
Excellent Organizational Skills
Excellent Problem-Solving Skills
Lean Six Sigma methodology
PHYSICAL DEMANDS
Mostly computer work with phone and email communication
WORK ENVIRONMENT
Occasional overnight travel
4 days onsite, 1 day remote
OTHER INFORMATION
The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.
BENEFITS
Competitive Pay
Opportunity for career advancement
Generous Vacation / Paid Time Off
Paid Holidays
401K with company match from day 1
Basic and Supplemental Life Insurance
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.
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