Product Analyst
EXL, New York, NY, United States
Work Arrangement- 3 days’ Work from Office and 2 days from home
Duration: Full time
We are looking for a Product Analyst to support the expansion of a shared platform capability centered around a component library. This role sits at the intersection of product, engineering, and design, enabling teams to build consistent, scalable, and high-quality products across multiple business lines.
This is a platform-focused role, emphasizing system enablement over end-user feature delivery. The ideal candidate thrives in environments that require systems thinking, cross-team collaboration, and structured problem-solving to drive adoption and governance at scale.
Key Responsibilities
Requirements & Documentation
Gather, analyze, and document product requirements across platform and consuming teams Write clear user stories, acceptance criteria, and functional specifications Maintain up-to-date documentation across tools such as Confluence and JIRA Support the creation and iteration of Product Requirement Documents (PRDs) for shared platform capabilities
Data & Insights
Track and report on shared component adoption metrics across products and geographies Analyze platform usage data to identify divergence, duplication, and adoption barriers Develop dashboards and scorecards to communicate platform health and performance Support experimentation and feedback loops, including interpretation of A/B test results
Stakeholder & Cross-Team Collaboration
Act as a liaison between platform engineering, design, and product teams Facilitate working sessions, document decisions, and track action items Communicate the value and impact of shared components to stakeholders and leadership Support coordination of multi-market rollouts and platform enhancements
Governance & Process
Support governance processes related to component adoption vs. customization Maintain traceability between platform decisions and downstream product impact Contribute to development of decision frameworks, scoring models, and playbooks
Qualifications
Must-Have Skills
3+ years of experience in Product Analyst, Business Analyst, or similar role Strong expertise in requirements gathering and documentation (user stories, PRDs, acceptance criteria) Experience working on platform, infrastructure, or enablement-focused products Ability to manage cross-team dependencies and competing priorities Proficiency with tools such as JIRA, Confluence, or similar Strong written and verbal communication skills Proven stakeholder management and collaboration capabilities Preferred Skills
Experience with shared component libraries, design systems, or developer platforms Familiarity with API documentation and technical specifications Experience supporting multi-team or multi-market rollouts Hands-on experience with dashboards and reporting tools Working knowledge of Figma (review/handoff level) Background in fintech, regulated industries, or large enterprise environments
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Requirements & Documentation
Gather, analyze, and document product requirements across platform and consuming teams Write clear user stories, acceptance criteria, and functional specifications Maintain up-to-date documentation across tools such as Confluence and JIRA Support the creation and iteration of Product Requirement Documents (PRDs) for shared platform capabilities
Data & Insights
Track and report on shared component adoption metrics across products and geographies Analyze platform usage data to identify divergence, duplication, and adoption barriers Develop dashboards and scorecards to communicate platform health and performance Support experimentation and feedback loops, including interpretation of A/B test results
Stakeholder & Cross-Team Collaboration
Act as a liaison between platform engineering, design, and product teams Facilitate working sessions, document decisions, and track action items Communicate the value and impact of shared components to stakeholders and leadership Support coordination of multi-market rollouts and platform enhancements
Governance & Process
Support governance processes related to component adoption vs. customization Maintain traceability between platform decisions and downstream product impact Contribute to development of decision frameworks, scoring models, and playbooks
Qualifications
Must-Have Skills
3+ years of experience in Product Analyst, Business Analyst, or similar role Strong expertise in requirements gathering and documentation (user stories, PRDs, acceptance criteria) Experience working on platform, infrastructure, or enablement-focused products Ability to manage cross-team dependencies and competing priorities Proficiency with tools such as JIRA, Confluence, or similar Strong written and verbal communication skills Proven stakeholder management and collaboration capabilities Preferred Skills
Experience with shared component libraries, design systems, or developer platforms Familiarity with API documentation and technical specifications Experience supporting multi-team or multi-market rollouts Hands-on experience with dashboards and reporting tools Working knowledge of Figma (review/handoff level) Background in fintech, regulated industries, or large enterprise environments
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