Digital Product Analyst
EXL, New York, NY, United States
We are looking for a Product Analyst to support the expansion of a shared platform capability centered around a component library. This role sits at the intersection of product, engineering, and design, enabling teams to build consistent, scalable, and high-quality products across multiple business lines. This will be a hybrid role with 3 days on‑site in NYC.
This is a
platform-focused role , emphasizing system enablement over end‑user feature delivery. The ideal candidate thrives in environments that require systems thinking, cross‑team collaboration, and structured problem‑solving to drive adoption and governance at scale.
Key Responsibilities 1. Requirements & Documentation
Gather, analyze, and document product requirements across platform and consuming teams
Write clear user stories, acceptance criteria, and functional specifications
Maintain up‑to‑date documentation across tools such as Confluence and JIRA
Support the creation and iteration of Product Requirement Documents (PRDs) for shared platform capabilities
2. Data & Insights
Track and report on shared component adoption metrics across products and geographies
Analyze platform usage data to identify divergence, duplication, and adoption barriers
Develop dashboards and scorecards to communicate platform health and performance
Support experimentation and feedback loops, including interpretation of A/B test results
3. Stakeholder & Cross‑Team Collaboration
Act as a liaison between platform engineering, design, and product teams
Facilitate working sessions, document decisions, and track action items
Communicate the value and impact of shared components to stakeholders and leadership
Support coordination of multi‑market rollouts and platform enhancements
4. Governance & Process
Support governance processes related to component adoption vs. customization
Maintain traceability between platform decisions and downstream product impact
Contribute to development of decision frameworks, scoring models, and playbooks
Must‑Have Skills
3+ years of experience in Product Analyst, Business Analyst, or similar role
Strong expertise in requirements gathering and documentation (user stories, PRDs, acceptance criteria)
Experience working on platform, infrastructure, or enablement‑focused products
Ability to manage cross‑team dependencies and competing priorities
Proficiency with tools such as JIRA, Confluence, or similar
Strong written and verbal communication skills
Proven stakeholder management and collaboration capabilities
Preferred Skills
Experience with shared component libraries, design systems, or developer platforms
Familiarity with API documentation and technical specifications
Experience supporting multi‑team or multi‑market rollouts
Hands‑on experience with dashboards and reporting tools
Working knowledge of Figma (review/handoff level)
Background in fintech, regulated industries, or large enterprise environments
Salary: $75,000 - $125,000 per year, commensurate with experience. This range is provided as a general guideline and may vary based on qualifications, skills, and location.
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
#J-18808-Ljbffr
This is a
platform-focused role , emphasizing system enablement over end‑user feature delivery. The ideal candidate thrives in environments that require systems thinking, cross‑team collaboration, and structured problem‑solving to drive adoption and governance at scale.
Key Responsibilities 1. Requirements & Documentation
Gather, analyze, and document product requirements across platform and consuming teams
Write clear user stories, acceptance criteria, and functional specifications
Maintain up‑to‑date documentation across tools such as Confluence and JIRA
Support the creation and iteration of Product Requirement Documents (PRDs) for shared platform capabilities
2. Data & Insights
Track and report on shared component adoption metrics across products and geographies
Analyze platform usage data to identify divergence, duplication, and adoption barriers
Develop dashboards and scorecards to communicate platform health and performance
Support experimentation and feedback loops, including interpretation of A/B test results
3. Stakeholder & Cross‑Team Collaboration
Act as a liaison between platform engineering, design, and product teams
Facilitate working sessions, document decisions, and track action items
Communicate the value and impact of shared components to stakeholders and leadership
Support coordination of multi‑market rollouts and platform enhancements
4. Governance & Process
Support governance processes related to component adoption vs. customization
Maintain traceability between platform decisions and downstream product impact
Contribute to development of decision frameworks, scoring models, and playbooks
Must‑Have Skills
3+ years of experience in Product Analyst, Business Analyst, or similar role
Strong expertise in requirements gathering and documentation (user stories, PRDs, acceptance criteria)
Experience working on platform, infrastructure, or enablement‑focused products
Ability to manage cross‑team dependencies and competing priorities
Proficiency with tools such as JIRA, Confluence, or similar
Strong written and verbal communication skills
Proven stakeholder management and collaboration capabilities
Preferred Skills
Experience with shared component libraries, design systems, or developer platforms
Familiarity with API documentation and technical specifications
Experience supporting multi‑team or multi‑market rollouts
Hands‑on experience with dashboards and reporting tools
Working knowledge of Figma (review/handoff level)
Background in fintech, regulated industries, or large enterprise environments
Salary: $75,000 - $125,000 per year, commensurate with experience. This range is provided as a general guideline and may vary based on qualifications, skills, and location.
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
#J-18808-Ljbffr