Director, Customer Success - SMB & Mid-Market

A leading software company in Houston is seeking a Manager of Customer Success to develop a high-performing team and oversee customer retention for SMB and Mid-Market segments. You will coach teams in transitioning from reactive support to proactive partnerships, ensuring every Customer Success Manager has the skills necessary for driving retention and satisfaction. This position emphasizes collaboration across departments and is crucial for scaling the customer success model effectively. #J-18808-Ljbffr