Director National Account Services
Delta Dental of California, Cerritos, CA, United States
JOB DESCRIPTION
The Director National Account Services is responsible for overseeing all retention and revenue growth activities associated with the strategic management of in‑force customers, contract renewal negotiations, contract management, growth and relationship development. The Director supervises, trains and continuously develops a team of account managers. This position is responsible for protecting existing client base, cultivating value‑based relationships, growing revenue and creating a high performing workforce. This role leads a West‑Coast based team. Preferred candidates will reside in California or a neighboring state.
RESPONSIBILITIES
Develops and executes a proactive strategic plan for existing clients.
Develops, trains and coaches Account Managers against established goals and objectives.
Translates strategy into action steps.
Collaborates with sales management to effectively present organization in market and further generate revenue.
Cultivates relationships with key groups and brokers.
Identifies best practices and works with appropriate leadership to remove obstacles to ensure that teams are fully functioning and revenue building goals and objectives are being met.
Partners with the Sales Directors in the acquisition and implementation of new business.
Develops annual department budgets, monitors variances and takes corrective actions as appropriate.
Oversees SalesForce updates to assure maintenance of comprehensive and accurate data.
Models Performance Consulting acumen and coaches their team to engage in this manner at all times—internal and external.
Performs other duties as requested or assigned.
QUALIFICATIONS
12+ years of related experience w/bachelor's degree, including 3+ years management.
5 years of experience in the employee benefits industry is required.
Ability to motivate, inspire and coach teams to successful completion of goals.
High comfort level providing and seeking transparent feedback on performance and development opportunities.
Ability to negotiate with brokers and top level clients.
Strong organizational, time management and multi‑tasking abilities.
Strong presentation, analytical and problem‑solving skills.
Working knowledge of the healthcare industry.
Experience in SalesForce, MS Office.
Life, accident & disability license preferred.
BASE PAY INFORMATION The national base pay range at the end is a good‑faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $123,624 - $267,751
ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. Our life‑changing rewards package includes:
Competitive base and incentive pay
401(k) with robust matching and non‑matching contributions
Rich medical & pharmacy benefits
100% employer‑paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
FAIR CHANCE ORDINANCES AND CRIMINAL BACKGROUND CONSIDERATIONS This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23‑A.
IMPORTANT WORK AUTHORIZATION INFORMATION Please note, Delta Dental will not sponsor applicants for work visas for this position.
EEO STATEMENT Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
LOCATION RESTRICTIONS Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. The role is located in California or a neighboring state.
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RESPONSIBILITIES
Develops and executes a proactive strategic plan for existing clients.
Develops, trains and coaches Account Managers against established goals and objectives.
Translates strategy into action steps.
Collaborates with sales management to effectively present organization in market and further generate revenue.
Cultivates relationships with key groups and brokers.
Identifies best practices and works with appropriate leadership to remove obstacles to ensure that teams are fully functioning and revenue building goals and objectives are being met.
Partners with the Sales Directors in the acquisition and implementation of new business.
Develops annual department budgets, monitors variances and takes corrective actions as appropriate.
Oversees SalesForce updates to assure maintenance of comprehensive and accurate data.
Models Performance Consulting acumen and coaches their team to engage in this manner at all times—internal and external.
Performs other duties as requested or assigned.
QUALIFICATIONS
12+ years of related experience w/bachelor's degree, including 3+ years management.
5 years of experience in the employee benefits industry is required.
Ability to motivate, inspire and coach teams to successful completion of goals.
High comfort level providing and seeking transparent feedback on performance and development opportunities.
Ability to negotiate with brokers and top level clients.
Strong organizational, time management and multi‑tasking abilities.
Strong presentation, analytical and problem‑solving skills.
Working knowledge of the healthcare industry.
Experience in SalesForce, MS Office.
Life, accident & disability license preferred.
BASE PAY INFORMATION The national base pay range at the end is a good‑faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $123,624 - $267,751
ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. Our life‑changing rewards package includes:
Competitive base and incentive pay
401(k) with robust matching and non‑matching contributions
Rich medical & pharmacy benefits
100% employer‑paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
FAIR CHANCE ORDINANCES AND CRIMINAL BACKGROUND CONSIDERATIONS This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23‑A.
IMPORTANT WORK AUTHORIZATION INFORMATION Please note, Delta Dental will not sponsor applicants for work visas for this position.
EEO STATEMENT Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
LOCATION RESTRICTIONS Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. The role is located in California or a neighboring state.
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