Director Learning and Enablement (RapidScale)
Cox Enterprises Inc, Raleigh, NC, United States
At RapidScale, part of the Cox family of businesses, we’re hiring a **Director of Learning & Enablement** to architect and execute an enterprise learning ecosystem that empowers the business to thrive. As a strategic leader within a fast-paced MSP environment, this role is responsible for the end-to-end strategy, design, and delivery of professional development programs that drive performance, scalability, and customer satisfaction. Reporting to the COO, the ideal candidate will be a business-savvy learning executive who understands the nuances of cloud services, the demands of client-facing teams, and the operational rigor required to support a high-growth organization.* A competitive salary and top-notch bonus/incentive plans.* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.* Comprehensive healthcare, with multiple options for individuals and families.* Generous 401(k) retirement plans with up to 8% company match.* Professional development and continuing education opportunities.* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.* Extra perks like pet insurance, employee discounts and much more.* Create and manage a trusted vendor ecosystem that provides access to scalable, role-based curricula for Sales (e.g., solution selling, cloud product knowledge) and Operations (e.g., service delivery, client onboarding), with other teams to follow.* Oversee external instructional design teams to produce engaging, multimodal content including e-learning, virtual instructor-led training, and microlearning.* Ensure learning programs consistently reflect the latest in cloud technologies, compliance standards, and customer-centric practices.* Support citizen learning through thoughtful, accessible LMS administration, making department-specific modules widely available and providing coaching on efficacy.* Build and manage a high-performing training delivery function that supports onboarding, upskilling, and certification across geographies in a full follow-the-sun model; the position will require occasional domestic and international travel to support our staffing partners.* Implement metrics-driven training programs that improve time-to-productivity, reduce operational errors, and enhance customer experience; utilize those metrics to consistently show the value and return of your delivered work.* Leverage a small team of internal SMEs with a variety of external vendors to deliver specialized training at scale while adhering to budget and timeline targets; establish clear rules of engagement for when to work with each delivery mechanism.**Who You Are**
You’re a big-picture thinker who embraces change and uses thoughtful education to help others rally around new ideas, tools, and ways of thinking. Here’s more on what you have to offer:* Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 8
years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience
in a related field* At least 10 years of experience in Learning & Development, with at least 5 years in a senior leadership role (Director+) within a technology or services organization.* Proven success in designing and executing enterprise-wide learning strategies that drive measurable business outcomes, with the necessary financial acumen to clearly display the ROI of your organization.* Expertise in instructional design, adult learning theory, and digital learning platforms.* Strong executive presence and ability to influence across all levels of the organization.* Experience managing cross-functional teams and vendor relationships.* Background in change management, agile learning design, or operational excellence frameworks.* Experience with sales enablement platforms, LMS systems, and performance analytics tools.* Master’s degree in organizational development, education, business, or related field.* Prior experience having founded a learning function, including execution of multiple learning roles simultaneously (e.g., trainer, instructional designer, leader)* Deep understanding of cloud services, MSP business models, and the operational dynamics of Sales and Service Delivery teams.* Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and related certifications.* Certifications such as CPTD/APTD or equivalent.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr
You’re a big-picture thinker who embraces change and uses thoughtful education to help others rally around new ideas, tools, and ways of thinking. Here’s more on what you have to offer:* Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 8
years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience
in a related field* At least 10 years of experience in Learning & Development, with at least 5 years in a senior leadership role (Director+) within a technology or services organization.* Proven success in designing and executing enterprise-wide learning strategies that drive measurable business outcomes, with the necessary financial acumen to clearly display the ROI of your organization.* Expertise in instructional design, adult learning theory, and digital learning platforms.* Strong executive presence and ability to influence across all levels of the organization.* Experience managing cross-functional teams and vendor relationships.* Background in change management, agile learning design, or operational excellence frameworks.* Experience with sales enablement platforms, LMS systems, and performance analytics tools.* Master’s degree in organizational development, education, business, or related field.* Prior experience having founded a learning function, including execution of multiple learning roles simultaneously (e.g., trainer, instructional designer, leader)* Deep understanding of cloud services, MSP business models, and the operational dynamics of Sales and Service Delivery teams.* Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and related certifications.* Certifications such as CPTD/APTD or equivalent.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr