Showroom Consultant
Dwyer Marble and Stone, Grand Rapids, MI, United States
Dwyer Marble & Stone is seeking a client-focused and detail-oriented Showroom Representative to join our high-end showroom. This role blends interior design expertise with exceptional customer service, guiding clients through their stone and tile selections while ensuring an elevated showroom experience. The ideal candidate combines a strong design sensibility with a confident sales approach while maintaining strong organization and detail during the management of client projects from inspiration to order completion. This candidate must embody our core company values of customer focus, integrity, excellence, innovation, collaboration, and accountability.
KEY RESPONSIBILITIES
Greeting : Welcoming clients and guests upon entry to the showroom with a professional and friendly demeanor in order to create an inviting atmosphere that sets the tone for an exceptional showroom experience
Customer Service : Exhibiting strong interpersonal and communication skills with a passion for creating memorable client experiences and fostering strong relationships
Consult : Assist residential clientele with their stone and tile selections, offering design guidance and support related to their project
Education : Providing product knowledge and appropriate material options tailored to specific project needs
Project Managemen t: Managing multiple client projects in a dynamic, fast-paced environment by ensuring accuracy, timeliness, and precision when placing and overseeing client orders
Support : Working collaboratively with showroom staff as well as our Warehouse, Sales, and Marketing departments, to ensure smooth communication and seamless processes
Maintain : Maintaining the showroom appearance through light housekeeping, restocking, and upholding sample organization and merchandising standards
Assist : Participate in showroom events, trainings, and special projects as needed
QUALIFICATIONS
Associate’s or Bachelor's degree in Interior Design is preferred
3+ years of retail or customer service experience is a plus
Previous experience in the tile and stone, building, or design industry is a plus
Polished appearance and professional presentation
Friendly, confident, and outgoing personality
Positive attitude and ability to work in a team environment
Excellent verbal and written English communication skills
Strong attention to detail
Self-starter who is willing to go the extra mile
Comfortable balancing multiple tasks and shifting priorities in a fast-paced setting
Basic computer proficiency, including but not limited to Microsoft Office Suite
Punctual, reliable, and committed to delivering a consistent, elevated client experience
Knowledge of surface materials (natural stone, quartz, porcelain) and their applications is a plus
WHAT WE OFFER
Competitive salary and benefits package
Access to premium materials and design tools
Collaborative and design-driven team culture
Opportunities for professional growth within a respected industry leader
ABOUT DWYER MARBLE & STONE At Dwyer Marble & Stone, we don’t just sell materials, we shape spaces. With deep roots in the design and architecture community, we specialize in sourcing and curating premium stone, quartz, porcelain, and tile, that make a statement. We’re passionate about craftsmanship, sustainability, and helping creatives bring bold ideas to life. Whether it’s a minimalist bath, a moody hospitality lobby, or a modern outdoor retreat, Dwyer is where elevated design starts. We’re proud to collaborate with designers, architects, builders, and visionaries who are setting the tone for the next generation of spaces, residential or commercial. If you’re into textures, palettes, mood boards, and materials that speak for themselves, you’ll feel at home here.
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KEY RESPONSIBILITIES
Greeting : Welcoming clients and guests upon entry to the showroom with a professional and friendly demeanor in order to create an inviting atmosphere that sets the tone for an exceptional showroom experience
Customer Service : Exhibiting strong interpersonal and communication skills with a passion for creating memorable client experiences and fostering strong relationships
Consult : Assist residential clientele with their stone and tile selections, offering design guidance and support related to their project
Education : Providing product knowledge and appropriate material options tailored to specific project needs
Project Managemen t: Managing multiple client projects in a dynamic, fast-paced environment by ensuring accuracy, timeliness, and precision when placing and overseeing client orders
Support : Working collaboratively with showroom staff as well as our Warehouse, Sales, and Marketing departments, to ensure smooth communication and seamless processes
Maintain : Maintaining the showroom appearance through light housekeeping, restocking, and upholding sample organization and merchandising standards
Assist : Participate in showroom events, trainings, and special projects as needed
QUALIFICATIONS
Associate’s or Bachelor's degree in Interior Design is preferred
3+ years of retail or customer service experience is a plus
Previous experience in the tile and stone, building, or design industry is a plus
Polished appearance and professional presentation
Friendly, confident, and outgoing personality
Positive attitude and ability to work in a team environment
Excellent verbal and written English communication skills
Strong attention to detail
Self-starter who is willing to go the extra mile
Comfortable balancing multiple tasks and shifting priorities in a fast-paced setting
Basic computer proficiency, including but not limited to Microsoft Office Suite
Punctual, reliable, and committed to delivering a consistent, elevated client experience
Knowledge of surface materials (natural stone, quartz, porcelain) and their applications is a plus
WHAT WE OFFER
Competitive salary and benefits package
Access to premium materials and design tools
Collaborative and design-driven team culture
Opportunities for professional growth within a respected industry leader
ABOUT DWYER MARBLE & STONE At Dwyer Marble & Stone, we don’t just sell materials, we shape spaces. With deep roots in the design and architecture community, we specialize in sourcing and curating premium stone, quartz, porcelain, and tile, that make a statement. We’re passionate about craftsmanship, sustainability, and helping creatives bring bold ideas to life. Whether it’s a minimalist bath, a moody hospitality lobby, or a modern outdoor retreat, Dwyer is where elevated design starts. We’re proud to collaborate with designers, architects, builders, and visionaries who are setting the tone for the next generation of spaces, residential or commercial. If you’re into textures, palettes, mood boards, and materials that speak for themselves, you’ll feel at home here.
#J-18808-Ljbffr