Customer Service Representative
Career Group, Los Angeles, CA, United States
Company:
Confidential – Wellness & Nutrition Brand Location:
Marina Del Rey, CA (Onsite, 5 days/week) Pay Rate:
$27.00/hour Schedule:
Monday–Friday, 9:00 AM – 5:00 PM PT Duration:
Temporary, starting ASAP (April 6 post-interviews), approximately 3 months Position Summary:
A fast-growing beverage and lifestyle brand is seeking a Customer Service Associate to support a high-volume inbox in a startup-like environment. This is a
fully email-based role
requiring strong written communication skills, attention to detail, and the ability to manage a high volume of customer inquiries efficiently. Responsibilities & Duties
Manage and respond to a high volume of customer service emails (~100/day) in a timely and professional manner Support customer inquiries across multiple platforms, including e-commerce and marketplace channels Maintain accurate and consistent communication aligned with brand voice Troubleshoot and resolve customer issues independently while escalating when necessary Assist with order-related inquiries and general product questions Partner with a small, collaborative team to ensure excellent customer experience Qualifications
1–2+ years of customer service experience, preferably in an email-heavy environment Strong written communication skills with attention to tone, grammar, and detail Ability to manage high volume and stay organized in a fast-paced setting Proactive, self-starter with an entrepreneurial mindset Comfortable working independently with minimal supervision Experience with CRM systems (Freshdesk, Zendesk, or similar) preferred Familiarity with e-commerce platforms (Shopify or similar) is a plus
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Confidential – Wellness & Nutrition Brand Location:
Marina Del Rey, CA (Onsite, 5 days/week) Pay Rate:
$27.00/hour Schedule:
Monday–Friday, 9:00 AM – 5:00 PM PT Duration:
Temporary, starting ASAP (April 6 post-interviews), approximately 3 months Position Summary:
A fast-growing beverage and lifestyle brand is seeking a Customer Service Associate to support a high-volume inbox in a startup-like environment. This is a
fully email-based role
requiring strong written communication skills, attention to detail, and the ability to manage a high volume of customer inquiries efficiently. Responsibilities & Duties
Manage and respond to a high volume of customer service emails (~100/day) in a timely and professional manner Support customer inquiries across multiple platforms, including e-commerce and marketplace channels Maintain accurate and consistent communication aligned with brand voice Troubleshoot and resolve customer issues independently while escalating when necessary Assist with order-related inquiries and general product questions Partner with a small, collaborative team to ensure excellent customer experience Qualifications
1–2+ years of customer service experience, preferably in an email-heavy environment Strong written communication skills with attention to tone, grammar, and detail Ability to manage high volume and stay organized in a fast-paced setting Proactive, self-starter with an entrepreneurial mindset Comfortable working independently with minimal supervision Experience with CRM systems (Freshdesk, Zendesk, or similar) preferred Familiarity with e-commerce platforms (Shopify or similar) is a plus
#J-18808-Ljbffr