Field Service Representative - AFSOC
Viasat, Carlsbad, CA, United States
About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you’ll do Viasat Government is seeking an experienced Field Service Representative (FSR) to be based at a customer location responsible for providing direct support for satellite communication terminals, primarily installed in aviation platforms. The FSR will be responsible for establishing positive relationships with the customer and will be involved in the integration, test, and deployment of existing and new satellite mobility terminals. The FSR will serve as the subject matter expert on mobility terminals, customer equipment, applications, and networks. The FSR will work closely with our operations teams, both domestic and international, and promote a strong team environment. The FSR will also work with other teams across Inmarsat Government and Viasat from multiple subject areas such as program management, various engineering groups, as well as configuration management, production, test, and technical publications staff.
The day-to-day As a subject matter expert, the FSR will proactively resolve customer equipment and application issues to ensure peak performance. The FSR will also provide critical insight on the customer’s mission to the business areas to provide rapid responses for solutions and drive investments. Relationship building both internally and externally will be a key aspect for this role, in addition to the technical expertise required. This role will be based on standard business hours in Ft. Walton Beach, Florida at the customer location but may require after‑hour support or travel (domestic and international) to support real‑world mission operations.
Key Responsibilities of The Position
Establish and maintain a high level of customer trust and confidence as a resident expert across technologies and mission goals
Perform proactive and reactive terminal troubleshooting, fault isolations, diagnostics and repair
Create trouble tickets and document all activities
Generate status reports for customer equipment and usage
Create or update training materials and deliver them both internally and externally to educate the team and customers
Ensure systems remain current with the latest software versions and feature sets
Perform customer training and demonstrations
Support operational testing
Document customer equipment configurations and maintain terminal configuration database
Support the growth and development of the entire terminal support team
Assist in special projects as needed, with the flexibility to change focus as necessary
Solid foundation of Ku and Ka satellite communications, RF transmission, and FDMA‑TDMA‑Spread Spectrum networks
Experience configuring, deploying, and troubleshooting network devices, including routers and switches
Strategic, critical and analytical problem‑solving skills
Strong communication skills, both oral and written
Ability to work in high pressure situations and communicate with the customer professionally
Demonstrated ability to proactively recognize customer pain points and source creative solutions
What you’ll need
4+ years' hands‑on experience with IP‑based military or commercial SATCOM systems
SEC + CE (must be certified within 180 days of accepting role)
Ability to perform independently or as part of a goal‑oriented team
A background in military communications (active duty or industry/contractor)
Ticketing systems (ServiceNow, Salesforce, Jira) experience and desire to meticulously document all activities
Experience working in Team Environments
Associate’s degree in a technical field or equivalent work experience
US government support position - US Citizenship required
Active Secret Clearance, T/S eligible
Ability to travel up to 25% to CONUS or OCONUS locations (internal and external)
Ability to support 24/7 on‑call responsibilities as required
What will help you on the job
Active DoD TS/SCI Clearance
Salary range $120,500.00 - $190,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $149,500.00 - $224,500.00 / annually.
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job‑related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
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What you’ll do Viasat Government is seeking an experienced Field Service Representative (FSR) to be based at a customer location responsible for providing direct support for satellite communication terminals, primarily installed in aviation platforms. The FSR will be responsible for establishing positive relationships with the customer and will be involved in the integration, test, and deployment of existing and new satellite mobility terminals. The FSR will serve as the subject matter expert on mobility terminals, customer equipment, applications, and networks. The FSR will work closely with our operations teams, both domestic and international, and promote a strong team environment. The FSR will also work with other teams across Inmarsat Government and Viasat from multiple subject areas such as program management, various engineering groups, as well as configuration management, production, test, and technical publications staff.
The day-to-day As a subject matter expert, the FSR will proactively resolve customer equipment and application issues to ensure peak performance. The FSR will also provide critical insight on the customer’s mission to the business areas to provide rapid responses for solutions and drive investments. Relationship building both internally and externally will be a key aspect for this role, in addition to the technical expertise required. This role will be based on standard business hours in Ft. Walton Beach, Florida at the customer location but may require after‑hour support or travel (domestic and international) to support real‑world mission operations.
Key Responsibilities of The Position
Establish and maintain a high level of customer trust and confidence as a resident expert across technologies and mission goals
Perform proactive and reactive terminal troubleshooting, fault isolations, diagnostics and repair
Create trouble tickets and document all activities
Generate status reports for customer equipment and usage
Create or update training materials and deliver them both internally and externally to educate the team and customers
Ensure systems remain current with the latest software versions and feature sets
Perform customer training and demonstrations
Support operational testing
Document customer equipment configurations and maintain terminal configuration database
Support the growth and development of the entire terminal support team
Assist in special projects as needed, with the flexibility to change focus as necessary
Solid foundation of Ku and Ka satellite communications, RF transmission, and FDMA‑TDMA‑Spread Spectrum networks
Experience configuring, deploying, and troubleshooting network devices, including routers and switches
Strategic, critical and analytical problem‑solving skills
Strong communication skills, both oral and written
Ability to work in high pressure situations and communicate with the customer professionally
Demonstrated ability to proactively recognize customer pain points and source creative solutions
What you’ll need
4+ years' hands‑on experience with IP‑based military or commercial SATCOM systems
SEC + CE (must be certified within 180 days of accepting role)
Ability to perform independently or as part of a goal‑oriented team
A background in military communications (active duty or industry/contractor)
Ticketing systems (ServiceNow, Salesforce, Jira) experience and desire to meticulously document all activities
Experience working in Team Environments
Associate’s degree in a technical field or equivalent work experience
US government support position - US Citizenship required
Active Secret Clearance, T/S eligible
Ability to travel up to 25% to CONUS or OCONUS locations (internal and external)
Ability to support 24/7 on‑call responsibilities as required
What will help you on the job
Active DoD TS/SCI Clearance
Salary range $120,500.00 - $190,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $149,500.00 - $224,500.00 / annually.
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job‑related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
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