Leasing Consultant (Luxury)
Related Management Company, Chicago, IL, United States
Turn Prospects into Proud Residents
We’re seeking a hospitality-focused Leasing Consultant to lead prospective residents through the leasing experience at 400 Lake Shore, a landmark 635‑unit luxury rental tower launching pre‑leasing in 2026. In this highly visible role, you’ll serve as brand ambassador for Chicago’s most anticipated residential development, developed by Related Midwest. You’ll bring the vision of the building to life, translating architectural excellence, elevated design, and thoughtfully curated amenities into a compelling lifestyle experience. Through exceptional service, storytelling, and relationship‑building, you’ll help shape first impressions, foster meaningful connections, and cultivate a vibrant community from day one. This is a full‑time role starting with the lease‑up through stabilization.
Responsibilities What You’ll Do: Leasing & Marketing
Welcome prospects and guide them through personalized property tours
Deliver an exceptional, personalized leasing experience from first inquiry through move‑in
Collaborate with marketing and leadership teams during pre‑leasing and lease‑up strategy
Highlight lifestyle features, community amenities, and neighborhood insights
Use CRM systems to track leads and follow up with care and attention
Prepare and process lease applications, documents, and renewals
Share ideas with marketing on campaigns, tour strategies, and promotions
Maintain expert knowledge of pricing, availability, and competitive market trends
Resident Retention & Community Engagement
Help cultivate a vibrant, welcoming community aligned with the 400 Lake Shore brand
Support smooth move‑ins and move‑outs with great communication and care
Support resident experience initiatives that foster community and retention
Deliver five‑star service at every touchpoint, such as welcome kits or birthday notes
Build relationships through follow‑up, outreach, and referral networking
Gather feedback and look for ways to enhance the resident experience
Building Presentation
Ensure the leasing offices, models, and amenity spaces reflect the highest standards of presentation
Coordinate with maintenance and operations to address any property needs
Ensure a polished and consistent arrival experience for all visitors
Administrative & Compliance
Manage all leasing paperwork and files with accuracy and discretion
Track occupancy data and help maintain compliance with Fair Housing laws
Prepare audit‑ready documentation and handle applications with professionalism
Operational Excellence
Monitor KPIs like move‑in scores and lead conversions
Identify ways to improve leasing performance and resident satisfaction
Help manage online reviews and resident concerns with a solutions‑first mindset
Special Projects & Teamwork
Participate in marketing campaigns, leasing events, and team meetings
Stay current with industry trends and company updates
Be a team player who’s ready to support wherever needed
Compensation The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Base salary:
$50,250
Commission + Base potential earnings:
up to $95,250
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Why You’ll Love It Here
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
Mental health resources – such as counseling are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Qualifications
Experience in leasing, hospitality, or customer service (luxury experience preferred)
Polished, professional presence with a passion for customer experience
Excellent communication skills—written, verbal, and in‑person
Strong organizational skills and attention to detail
Ability to thrive in a fast‑paced lease‑up environment
Proficiency in CRM tools and Microsoft Office
Weekend availability required (with two weekdays off)
A valid real estate license (or willingness to obtain one)
Bachelor’s degree preferred
Overview Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr
Responsibilities What You’ll Do: Leasing & Marketing
Welcome prospects and guide them through personalized property tours
Deliver an exceptional, personalized leasing experience from first inquiry through move‑in
Collaborate with marketing and leadership teams during pre‑leasing and lease‑up strategy
Highlight lifestyle features, community amenities, and neighborhood insights
Use CRM systems to track leads and follow up with care and attention
Prepare and process lease applications, documents, and renewals
Share ideas with marketing on campaigns, tour strategies, and promotions
Maintain expert knowledge of pricing, availability, and competitive market trends
Resident Retention & Community Engagement
Help cultivate a vibrant, welcoming community aligned with the 400 Lake Shore brand
Support smooth move‑ins and move‑outs with great communication and care
Support resident experience initiatives that foster community and retention
Deliver five‑star service at every touchpoint, such as welcome kits or birthday notes
Build relationships through follow‑up, outreach, and referral networking
Gather feedback and look for ways to enhance the resident experience
Building Presentation
Ensure the leasing offices, models, and amenity spaces reflect the highest standards of presentation
Coordinate with maintenance and operations to address any property needs
Ensure a polished and consistent arrival experience for all visitors
Administrative & Compliance
Manage all leasing paperwork and files with accuracy and discretion
Track occupancy data and help maintain compliance with Fair Housing laws
Prepare audit‑ready documentation and handle applications with professionalism
Operational Excellence
Monitor KPIs like move‑in scores and lead conversions
Identify ways to improve leasing performance and resident satisfaction
Help manage online reviews and resident concerns with a solutions‑first mindset
Special Projects & Teamwork
Participate in marketing campaigns, leasing events, and team meetings
Stay current with industry trends and company updates
Be a team player who’s ready to support wherever needed
Compensation The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Base salary:
$50,250
Commission + Base potential earnings:
up to $95,250
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Why You’ll Love It Here
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
Mental health resources – such as counseling are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Qualifications
Experience in leasing, hospitality, or customer service (luxury experience preferred)
Polished, professional presence with a passion for customer experience
Excellent communication skills—written, verbal, and in‑person
Strong organizational skills and attention to detail
Ability to thrive in a fast‑paced lease‑up environment
Proficiency in CRM tools and Microsoft Office
Weekend availability required (with two weekdays off)
A valid real estate license (or willingness to obtain one)
Bachelor’s degree preferred
Overview Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr