Murphy - Tortilleria - Food Service Rep - Full time
H.E.B., Murphy, TX, United States
Responsibilities
Job Summary:
As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.
Key Responsibilities & Essential Functions:
Customer Service:
Provides superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Food Service / Production:
Prepares, packages, and merchandises fresh product effectively
Slices, packages, labels, rotates, and culls products for poor quality
Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes)
Sales:
Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
Food Safety:
Cleans and sanitizes display cases
Operates / maintains equipment properly
Complies with H‑E‑B food safety and sanitation standards
Complies with department / Store operating procedures
Additional Department‑Specific Responsibilities:
BAKERY:
Records production and shrink to aid in production planning
Assists in technical areas as needed (e.g., baking, frying, and decorating)
Culls bakery products for poor quality, expiration dates
DELI:
Takes care of service counter customers
Uses ordering system applications
Uses Fresh Production Planner
Performs inventory management processes (MSI, PAW) as required
If applicable, ensures catering orders are prepared and ready in time for Customer pickup
Performs all sanitation and maintenance tasks for Deli slicers
PREPARED FOODS:
Serves / packages products at customer's request
Educates customers on preparation / reheating instructions of prepared foods
Prepackages condiments (sauces, dressings) for prepared food items
Cuts, slices, dices, chops food in preparation for chef
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements Work Experience:
Knowledge/Skills/Abilities:
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
Strong customer service skills - Required
Communication and interpersonal skills - Required
Reading and writing skills - Required
Planning and organizing skills - Required
Ability to work in a fast‑paced environment - Required
Education:
HS Diploma or GED or equivalent - Required
Licenses/Certifications:
Completion of Company Orientation Upon Hire - Required
Food safety and sanitation training upon hire Upon Hire - Required
Physical Demands & Working Conditions:
Function in a fast‑paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department:
Bakery
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
Deli
Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5 - 5.5 hours per 8‑hour day; Occasionally: 0 - 2.5 hours per 8‑hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised:
8/1/2021
#J-18808-Ljbffr
As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.
Key Responsibilities & Essential Functions:
Customer Service:
Provides superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Food Service / Production:
Prepares, packages, and merchandises fresh product effectively
Slices, packages, labels, rotates, and culls products for poor quality
Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes)
Sales:
Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
Food Safety:
Cleans and sanitizes display cases
Operates / maintains equipment properly
Complies with H‑E‑B food safety and sanitation standards
Complies with department / Store operating procedures
Additional Department‑Specific Responsibilities:
BAKERY:
Records production and shrink to aid in production planning
Assists in technical areas as needed (e.g., baking, frying, and decorating)
Culls bakery products for poor quality, expiration dates
DELI:
Takes care of service counter customers
Uses ordering system applications
Uses Fresh Production Planner
Performs inventory management processes (MSI, PAW) as required
If applicable, ensures catering orders are prepared and ready in time for Customer pickup
Performs all sanitation and maintenance tasks for Deli slicers
PREPARED FOODS:
Serves / packages products at customer's request
Educates customers on preparation / reheating instructions of prepared foods
Prepackages condiments (sauces, dressings) for prepared food items
Cuts, slices, dices, chops food in preparation for chef
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements Work Experience:
Knowledge/Skills/Abilities:
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
Strong customer service skills - Required
Communication and interpersonal skills - Required
Reading and writing skills - Required
Planning and organizing skills - Required
Ability to work in a fast‑paced environment - Required
Education:
HS Diploma or GED or equivalent - Required
Licenses/Certifications:
Completion of Company Orientation Upon Hire - Required
Food safety and sanitation training upon hire Upon Hire - Required
Physical Demands & Working Conditions:
Function in a fast‑paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department:
Bakery
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
Deli
Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5 - 5.5 hours per 8‑hour day; Occasionally: 0 - 2.5 hours per 8‑hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised:
8/1/2021
#J-18808-Ljbffr