Customer Service Representative - Bilingual (Spanish & English)
ISG, Boca Raton, FL, United States
Job Title
Bilingual Customer Service Representative (Spanish & English)
Job Type Full-Time
Location Boca Raton, FL
About ISG ISG has been creating winning experiences over the phone for more than a decade. 100% US-based, our inbound sales center implements a highly measured approach to partner consumers with the best services available based on their needs, completing the customer acquisition journey.
Job Description ISG is looking for a Bilingual Customer Service Representative that is primarily responsible for handling inbound inquiries, providing feedback, and resolving customer concerns.
Key Responsibilities
Provides timely and accurate information to incoming customer order status and product knowledge requests
Works closely with customer service leadership to resolve caller inquiries.
Provides timely feedback to leadership regarding service failures or caller inquiries.
Partners with the sales team to meet and exceed customer’s service expectations.
Responsible for all other customer service tasks assigned, as needed.
Benefits
Comprehensive benefits program that includes Medical, Dental, Vision, Employer-Paid Life/AD&DD Insurance, and Long-term disability, an array of voluntary insurances, Flexible Spending Accounts (FSAs), and PTO
Discounts; Childcare, pet insurance, gym memberships, meal delivery services, travel and more…
Professional development opportunities through our Emerging Leaders Program
Employee Assistance Program
Job Requirements
Must possess exceptional verbal and written communication skills in English & Spanish
Complete a Drug Screen and Background Test
Must be flexible, detail-oriented, and comfortable in a fast-paced environment
Excellent organizational and time-management skills
ISG is an Equal Opportunity Employer (EOE)
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Job Type Full-Time
Location Boca Raton, FL
About ISG ISG has been creating winning experiences over the phone for more than a decade. 100% US-based, our inbound sales center implements a highly measured approach to partner consumers with the best services available based on their needs, completing the customer acquisition journey.
Job Description ISG is looking for a Bilingual Customer Service Representative that is primarily responsible for handling inbound inquiries, providing feedback, and resolving customer concerns.
Key Responsibilities
Provides timely and accurate information to incoming customer order status and product knowledge requests
Works closely with customer service leadership to resolve caller inquiries.
Provides timely feedback to leadership regarding service failures or caller inquiries.
Partners with the sales team to meet and exceed customer’s service expectations.
Responsible for all other customer service tasks assigned, as needed.
Benefits
Comprehensive benefits program that includes Medical, Dental, Vision, Employer-Paid Life/AD&DD Insurance, and Long-term disability, an array of voluntary insurances, Flexible Spending Accounts (FSAs), and PTO
Discounts; Childcare, pet insurance, gym memberships, meal delivery services, travel and more…
Professional development opportunities through our Emerging Leaders Program
Employee Assistance Program
Job Requirements
Must possess exceptional verbal and written communication skills in English & Spanish
Complete a Drug Screen and Background Test
Must be flexible, detail-oriented, and comfortable in a fast-paced environment
Excellent organizational and time-management skills
ISG is an Equal Opportunity Employer (EOE)
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