Sr Customer Service Representative

Napa Auto Parts - - Responsibilities: Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).; Influences gross profit through negotiating the sale price and purchase price, within certain parameters.; Expedites backorders and prepares order for shipment.; Provides coaching, guidance, and direction to less experienced Customer Service Representatives.; Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.