Customer Experience & Retention Specialist
Anytime HVAC, LLP, Marietta, GA, United States
Customer Experience & Retention Specialist
We are looking for a positive minded, Customer Success Specialist with excellent work ethic to serve our customers in Metro Atlanta. Customer Success Specialist Join Our Award-Winning Team! Location: 1395 S Marietta Pkwy SE Suite 600 Marietta, GA 30067, USA Why You'll Love Working Here: Pay Range: $18 - $21 per hour Weekly Pay On Friday Pay starting at $25 to $30 per hour Full benefits package including 401(k) with match, medical, dental, and vision Growth opportunities and hands on experience in operations and finance Collaborative, in office work environment Work Location: In office only, this is not a remote position Award-Winning Team Be part of a company recognized for outstanding customer service and community commitment. What You'll Do: Monitor and triage incoming customer requests from email, website forms, and digital platforms. Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team. Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits. Manage online appointment scheduling through digital tools and CRM systems. Document and track all customer interactions in the CRM for accuracy and follow-up. Collaborate with internal teams to resolve customer issues and ensure seamless service delivery. Look for opportunities to improve customer satisfaction and streamline digital processes. What We're Looking For: High school diploma or equivalent; some college a plus. Excellent written and verbal communication skills. Strong organizational and time management abilities. Comfort handling a high volume of customer emails, chats and messages. Tech-savvy with CRM systems (ServiceTitan experience preferred). A customer-first attitude with a friendly, professional approach. Ability to work independently and as part of a collaborative team. Schedule This is a full-time, in-office position Monday-Friday 8:00AM-5:00PM. Flexibility is required to cover peak customer service hours. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are looking for a positive minded, Customer Success Specialist with excellent work ethic to serve our customers in Metro Atlanta. Customer Success Specialist Join Our Award-Winning Team! Location: 1395 S Marietta Pkwy SE Suite 600 Marietta, GA 30067, USA Why You'll Love Working Here: Pay Range: $18 - $21 per hour Weekly Pay On Friday Pay starting at $25 to $30 per hour Full benefits package including 401(k) with match, medical, dental, and vision Growth opportunities and hands on experience in operations and finance Collaborative, in office work environment Work Location: In office only, this is not a remote position Award-Winning Team Be part of a company recognized for outstanding customer service and community commitment. What You'll Do: Monitor and triage incoming customer requests from email, website forms, and digital platforms. Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team. Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits. Manage online appointment scheduling through digital tools and CRM systems. Document and track all customer interactions in the CRM for accuracy and follow-up. Collaborate with internal teams to resolve customer issues and ensure seamless service delivery. Look for opportunities to improve customer satisfaction and streamline digital processes. What We're Looking For: High school diploma or equivalent; some college a plus. Excellent written and verbal communication skills. Strong organizational and time management abilities. Comfort handling a high volume of customer emails, chats and messages. Tech-savvy with CRM systems (ServiceTitan experience preferred). A customer-first attitude with a friendly, professional approach. Ability to work independently and as part of a collaborative team. Schedule This is a full-time, in-office position Monday-Friday 8:00AM-5:00PM. Flexibility is required to cover peak customer service hours. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.