Customer Experience Senior Consultant (Remote - USA)
MHP – A Porsche Company, Detroit, MI, United States
The Team
MHP’s Customer Experience (CX) team helps organizations modernize how they engage, serve, and support their customers through technology-enabled solutions.
Tasks We design and implement customer platforms, digital products, and operational systems that power sales, service, and marketing experiences. Our work spans enterprise platforms, system integrations, data, and process optimization— ensuring technology solutions are reliable, scalable, and deliver measurable business value.
The Role We are seeking a highly motivated Senior Consultant to join our Customer Experience (CX) team. In this role, you will guide clients through complex digital transformations, focusing on change management, organizational readiness, and the seamless adoption of enterprise platforms. You will bridge the gap between technical execution and business strategy, ensuring our clients are fully equipped to leverage new operational systems.
Responsibilities
Drive key elements of change management within large-scale IT and digital transformations (such as SAP S/4HANA or enterprise platform implementations), supporting organizational readiness across business units.
Manage and execute project management within agile IT projects, including capability tracking, requirements gathering, and management reporting.
Collaborate with technical and non-technical stakeholders to optimize customer experience processes and ensure solutions deliver measurable business value.
Conduct market research, develop maturity assessments, and support the creation of strategic pitch decks for upcoming initiatives.
Act as a primary client liaison, leading strategic workshops, presenting complex solutions to executive leadership, and building trusted, long-term relationships.
Design and execute comprehensive change strategies, including stakeholder alignment, communication frameworks, and tailored training concepts.
Education
Master's degree or higher in Business Administration, IT, or a related discipline.
Experience
4+ years of professional experience in management consulting, IT project management, or organizational change management, with a strong track record in agile methodologies.
Certifications in Scaled Agile Framework (SAFe), PMO methodologies, or leading change management frameworks. Strong background in the automotive or technology sectors.
Preferred
Certifications in Scaled Agile Framework (SAFe), PMO methodologies, or leading change management frameworks. Strong background in the automotive or technology sectors.
Skills
Exceptional client-facing skills, with a proven ability to manage expectations and confidently advise C-level executives and project sponsors.
Strong organizational and execution skills
Ability to manage multiple workstreams simultaneously
Excellent written and verbal communication
Comfortable working with both technical and non-technical stakeholders
Detail-oriented with strong problem-solving ability
Proficiency with MS Office and project tools (Jira, Visio, MIRO, etc.)
Travel Percentage of required travel: up to 100%.
Physical Requirements
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
Must be able to lift 15 pounds at times.
While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
Must be able to effectively work and complete tasks in an open office
oisy environment.
Must be able to sit for prolonged periods of time while traveling in a car or airplane.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).
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Tasks We design and implement customer platforms, digital products, and operational systems that power sales, service, and marketing experiences. Our work spans enterprise platforms, system integrations, data, and process optimization— ensuring technology solutions are reliable, scalable, and deliver measurable business value.
The Role We are seeking a highly motivated Senior Consultant to join our Customer Experience (CX) team. In this role, you will guide clients through complex digital transformations, focusing on change management, organizational readiness, and the seamless adoption of enterprise platforms. You will bridge the gap between technical execution and business strategy, ensuring our clients are fully equipped to leverage new operational systems.
Responsibilities
Drive key elements of change management within large-scale IT and digital transformations (such as SAP S/4HANA or enterprise platform implementations), supporting organizational readiness across business units.
Manage and execute project management within agile IT projects, including capability tracking, requirements gathering, and management reporting.
Collaborate with technical and non-technical stakeholders to optimize customer experience processes and ensure solutions deliver measurable business value.
Conduct market research, develop maturity assessments, and support the creation of strategic pitch decks for upcoming initiatives.
Act as a primary client liaison, leading strategic workshops, presenting complex solutions to executive leadership, and building trusted, long-term relationships.
Design and execute comprehensive change strategies, including stakeholder alignment, communication frameworks, and tailored training concepts.
Education
Master's degree or higher in Business Administration, IT, or a related discipline.
Experience
4+ years of professional experience in management consulting, IT project management, or organizational change management, with a strong track record in agile methodologies.
Certifications in Scaled Agile Framework (SAFe), PMO methodologies, or leading change management frameworks. Strong background in the automotive or technology sectors.
Preferred
Certifications in Scaled Agile Framework (SAFe), PMO methodologies, or leading change management frameworks. Strong background in the automotive or technology sectors.
Skills
Exceptional client-facing skills, with a proven ability to manage expectations and confidently advise C-level executives and project sponsors.
Strong organizational and execution skills
Ability to manage multiple workstreams simultaneously
Excellent written and verbal communication
Comfortable working with both technical and non-technical stakeholders
Detail-oriented with strong problem-solving ability
Proficiency with MS Office and project tools (Jira, Visio, MIRO, etc.)
Travel Percentage of required travel: up to 100%.
Physical Requirements
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
Must be able to lift 15 pounds at times.
While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
Must be able to effectively work and complete tasks in an open office
oisy environment.
Must be able to sit for prolonged periods of time while traveling in a car or airplane.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).
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