Employee Relations Investigator
Teleperformance USA, El Paso, TX, United States
Benefits
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Purpose Your footprint as Employee Relations Investigator, Tier 4 will be providing direction, support and recommendations for the resolution of critical and impactful employee relations activities. You will provide consultation and coaching to our Operations/departmental leadership team and employees in related areas such as workplace investigations, performance management, conflict resolution, and employee well-being concerns.
Where necessary, you will conduct detailed investigations, document impeccably, maintain accurate information and close all assigned cases within appropriate SLA’s. You will build strong partnerships and work closely with operational and departmental management, HR Business Partners, Legal Department, Global Incident Response Team, and HR Knowledge Center.
Location While this position is expected to start work at home, there is a high likelihood it will return to site in the near future. For this reason, we are only accepting candidates willing to work onsite at the following locations: Columbia, SC, El Paso, Tx, Las Vegas, NV, North Lauderdale, FL or Port Saint Lucie, FL.
Responsibilities
Demonstrate a solid understanding of company policy, culture and values as well as Federal and state laws and regulations, to make recommendations about the resolution of sophisticated and unique employment related issues.
Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, and retaliation and prepare all required documentation.
Resolve all cases as assigned within appropriate SLA’s while providing the best possible experience to the employee.
Engage as a trusted adviser and subject matter authority who provides coaching on critical work-related concerns related (but not limited to): workplace investigations, performance concerns, conflict resolution and critical exit matters for your Employee Relations Team.
Where applicable, draft well‑written investigation‑related documents, including leader/HRBP talking points, written warnings, case executive summaries and other documents.
Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, and training as required to the Operations Team, or as needed among other departments within the organization.
Act as a leader and sounding board for Employee Relations Specialists, Tier I.
Assist with other Employee Relations project work and consultations related to the employee experience as needed.
Qualifications
Bachelor’s degree in business or HR Related preferred.
Experience supporting call center / contact center environment.
2+ years of experience working in Human Resources with an emphasis on Employee Relations with proven ability to conduct workplace investigations specific to harassment, bullying, discrimination, and retaliation.
Experience leading multiple, concurrent, high‑priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross‑functional teams across diverse organizations.
Excellent communication skills – both verbal and written.
Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA and Leave of Absence procedures.
Ability to do business with an absolute commitment to the TP USA Values.
Soft Skills
Smart and decisive with data
Transformational leader
Agile Mindset
Adaptable
Global thinker
Innovative and creative
Purposeful and impactful
A true partner
Authentic and connected leader
Infinite learner
Digitally smart
Legal TP is an Equal Opportunity Employer.
#J-18808-Ljbffr
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Purpose Your footprint as Employee Relations Investigator, Tier 4 will be providing direction, support and recommendations for the resolution of critical and impactful employee relations activities. You will provide consultation and coaching to our Operations/departmental leadership team and employees in related areas such as workplace investigations, performance management, conflict resolution, and employee well-being concerns.
Where necessary, you will conduct detailed investigations, document impeccably, maintain accurate information and close all assigned cases within appropriate SLA’s. You will build strong partnerships and work closely with operational and departmental management, HR Business Partners, Legal Department, Global Incident Response Team, and HR Knowledge Center.
Location While this position is expected to start work at home, there is a high likelihood it will return to site in the near future. For this reason, we are only accepting candidates willing to work onsite at the following locations: Columbia, SC, El Paso, Tx, Las Vegas, NV, North Lauderdale, FL or Port Saint Lucie, FL.
Responsibilities
Demonstrate a solid understanding of company policy, culture and values as well as Federal and state laws and regulations, to make recommendations about the resolution of sophisticated and unique employment related issues.
Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, and retaliation and prepare all required documentation.
Resolve all cases as assigned within appropriate SLA’s while providing the best possible experience to the employee.
Engage as a trusted adviser and subject matter authority who provides coaching on critical work-related concerns related (but not limited to): workplace investigations, performance concerns, conflict resolution and critical exit matters for your Employee Relations Team.
Where applicable, draft well‑written investigation‑related documents, including leader/HRBP talking points, written warnings, case executive summaries and other documents.
Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, and training as required to the Operations Team, or as needed among other departments within the organization.
Act as a leader and sounding board for Employee Relations Specialists, Tier I.
Assist with other Employee Relations project work and consultations related to the employee experience as needed.
Qualifications
Bachelor’s degree in business or HR Related preferred.
Experience supporting call center / contact center environment.
2+ years of experience working in Human Resources with an emphasis on Employee Relations with proven ability to conduct workplace investigations specific to harassment, bullying, discrimination, and retaliation.
Experience leading multiple, concurrent, high‑priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross‑functional teams across diverse organizations.
Excellent communication skills – both verbal and written.
Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA and Leave of Absence procedures.
Ability to do business with an absolute commitment to the TP USA Values.
Soft Skills
Smart and decisive with data
Transformational leader
Agile Mindset
Adaptable
Global thinker
Innovative and creative
Purposeful and impactful
A true partner
Authentic and connected leader
Infinite learner
Digitally smart
Legal TP is an Equal Opportunity Employer.
#J-18808-Ljbffr