Senior Regulatory and Advocate Complaint Specialist
OneMain Financial, Evansville, IN, United States
The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests.
In the Role
Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
Coordinate responses with Law Department attorneys to express appropriate legal arguments.
Act as a liaison with the Law Department and Executive Office of Customer Care staff.
Appropriately track the investigation and development of all communications and maintain documentation.
Communicate with regulators, attorneys, and advocates concerning communications.
Promote compliance with OneMain policy/procedures and other applicable regulations.
Requirements
Associate Degree in Business or legal writing or equivalent experience.
Must be able to effectively multi-task and manage work flow and business priorities.
Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
1-4 years' experience in technical/legal correspondence.
1-4 years of financial service and/or paralegal experience.
Strong written communication skills.
Preferred
Bachelors degree.
Regulatory correspondence experience.
Location Evansville, IN - Hybrid
Benefits We provide opportunities and benefits that make health and careers a priority.
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
Up to 4% matching 401(k).
Employee Stock Purchase Plan (10% share discount).
Tuition reimbursement.
Paid time off (15 days’ vacation per year, prorated based on start date).
Paid sick leave as determined by state or local ordinance (prorated based on start date).
11 Paid holidays (4 floating holidays, prorated based on start date).
Paid volunteer time (3 days per year, prorated based on start date).
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In the Role
Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
Coordinate responses with Law Department attorneys to express appropriate legal arguments.
Act as a liaison with the Law Department and Executive Office of Customer Care staff.
Appropriately track the investigation and development of all communications and maintain documentation.
Communicate with regulators, attorneys, and advocates concerning communications.
Promote compliance with OneMain policy/procedures and other applicable regulations.
Requirements
Associate Degree in Business or legal writing or equivalent experience.
Must be able to effectively multi-task and manage work flow and business priorities.
Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
1-4 years' experience in technical/legal correspondence.
1-4 years of financial service and/or paralegal experience.
Strong written communication skills.
Preferred
Bachelors degree.
Regulatory correspondence experience.
Location Evansville, IN - Hybrid
Benefits We provide opportunities and benefits that make health and careers a priority.
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
Up to 4% matching 401(k).
Employee Stock Purchase Plan (10% share discount).
Tuition reimbursement.
Paid time off (15 days’ vacation per year, prorated based on start date).
Paid sick leave as determined by state or local ordinance (prorated based on start date).
11 Paid holidays (4 floating holidays, prorated based on start date).
Paid volunteer time (3 days per year, prorated based on start date).
#J-18808-Ljbffr