Community Associate
IWG plc, Danvers, MA, United States
Community Associate
199 Rosewood Drive
2nd Floor
01923 Danvers
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. Your role involves handling all administrative and support needs so that customers can focus on running their business.
You arrive a few minutes before the center opens to prepare and check that everything is ready. Throughout the day you respond to customers’ requests, such as changing the Wi‑Fi code, checking package arrivals, providing directions and assistance with meeting set‑up, and managing service portals. You ensure services are charged accurately and invoices are correct.
During lunch and other breaks you handle mail, email updates to customers regarding their packages, and balance other service requests. As your team grows, you help with printing, invoicing, and raising support tickets in our portal.
You collaborate with the Community Manager in the early afternoon to organize networking events. You write e‑invitations, print posters, and display them on noticeboards. When prospective members visit, you share details about our community and encourage them to join, helping to build the center’s network.
Towards the end of the day you assist large groups in meeting rooms to wrap up and suggest nearby restaurants for their post‑meeting needs, ensuring the center is tidy before closing.
About you
A good communicator who builds strong professional relationships and empathizes with people’s needs (ideally 1+ year of customer service experience).
Enjoys taking ownership of problems and finding solutions.
Positive, enthusiastic, and able to adapt to fast‑changing situations.
Experience and confidence using MS Office and other basic IT equipment.
Legally eligible to work in the country you are applying within and at least 18 years old.
What we offer
Work‑life balance (no standard nights/weekends).
Generous paid time off plans (sick and vacation).
11 paid company holidays per calendar year (in addition to your PTO accrual).
Competitive 401K program, with a company match.
Affordable and comprehensive health care for all full‑time team members (and some plans for part‑timers).
A quarterly bonus plan program, plus an hourly rate of $21.27.
A bright and inspiring work environment.
Training and development opportunities aligned with great career‑path opportunities.
A professional workplace community (business casual attire required).
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As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. Your role involves handling all administrative and support needs so that customers can focus on running their business.
You arrive a few minutes before the center opens to prepare and check that everything is ready. Throughout the day you respond to customers’ requests, such as changing the Wi‑Fi code, checking package arrivals, providing directions and assistance with meeting set‑up, and managing service portals. You ensure services are charged accurately and invoices are correct.
During lunch and other breaks you handle mail, email updates to customers regarding their packages, and balance other service requests. As your team grows, you help with printing, invoicing, and raising support tickets in our portal.
You collaborate with the Community Manager in the early afternoon to organize networking events. You write e‑invitations, print posters, and display them on noticeboards. When prospective members visit, you share details about our community and encourage them to join, helping to build the center’s network.
Towards the end of the day you assist large groups in meeting rooms to wrap up and suggest nearby restaurants for their post‑meeting needs, ensuring the center is tidy before closing.
About you
A good communicator who builds strong professional relationships and empathizes with people’s needs (ideally 1+ year of customer service experience).
Enjoys taking ownership of problems and finding solutions.
Positive, enthusiastic, and able to adapt to fast‑changing situations.
Experience and confidence using MS Office and other basic IT equipment.
Legally eligible to work in the country you are applying within and at least 18 years old.
What we offer
Work‑life balance (no standard nights/weekends).
Generous paid time off plans (sick and vacation).
11 paid company holidays per calendar year (in addition to your PTO accrual).
Competitive 401K program, with a company match.
Affordable and comprehensive health care for all full‑time team members (and some plans for part‑timers).
A quarterly bonus plan program, plus an hourly rate of $21.27.
A bright and inspiring work environment.
Training and development opportunities aligned with great career‑path opportunities.
A professional workplace community (business casual attire required).
#J-18808-Ljbffr