Customer Experience Representative II
Andersen Corporation, Oceanside, CA, United States
Andersen Corporation Summary
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Position Summary
The Customer Experience (CX) Team at Andersen Windows is looking for dynamic, motivated individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. In this role you will be a Subject Matter Expert in multiple functions within the team. Primary Responsibilities
Communicate with customers using multiple workflows (i.e., phones, quotes, orders). Clarify orders/requests with customers/delivery partners. Process more complex customer orders/requests for fulfillment activities that require multiple processes. Identify, respond and resolve customer inquiries independently and handle escalated requests. Communicate policies with some variation, interpret and provide alternates within policy/guideline threshold. Develop and learn to drive continuous improvement opportunities. Identify opportunities and challenges to provide input to resolutions. Identify and present alternative options. Effectively communicate or offer pre-determined options or promotions. Positive, professional, empathetic, customer-focused, inclusive and solutions-oriented. Living the Andersen Team values consistently. Work with limited direction and provide mentorship to new teammates. Qualifications And Skills
MUST HAVE QUALIFICATIONS
High School diploma or equivalent plus 1-year relevant experience. Strong written, verbal, phone communication skills. Ability to multi-task, prioritize and manage time effectively. Strong computer skills; including Microsoft Suite. Nice-to-have Qualifications
Andersen product knowledge. Compensation
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Pay Range: $27.45 - $39.75 Culture And Benefits
401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement. Profit Sharing
In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. EEOC EMPLOYER
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
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At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Position Summary
The Customer Experience (CX) Team at Andersen Windows is looking for dynamic, motivated individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. In this role you will be a Subject Matter Expert in multiple functions within the team. Primary Responsibilities
Communicate with customers using multiple workflows (i.e., phones, quotes, orders). Clarify orders/requests with customers/delivery partners. Process more complex customer orders/requests for fulfillment activities that require multiple processes. Identify, respond and resolve customer inquiries independently and handle escalated requests. Communicate policies with some variation, interpret and provide alternates within policy/guideline threshold. Develop and learn to drive continuous improvement opportunities. Identify opportunities and challenges to provide input to resolutions. Identify and present alternative options. Effectively communicate or offer pre-determined options or promotions. Positive, professional, empathetic, customer-focused, inclusive and solutions-oriented. Living the Andersen Team values consistently. Work with limited direction and provide mentorship to new teammates. Qualifications And Skills
MUST HAVE QUALIFICATIONS
High School diploma or equivalent plus 1-year relevant experience. Strong written, verbal, phone communication skills. Ability to multi-task, prioritize and manage time effectively. Strong computer skills; including Microsoft Suite. Nice-to-have Qualifications
Andersen product knowledge. Compensation
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Pay Range: $27.45 - $39.75 Culture And Benefits
401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement. Profit Sharing
In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. EEOC EMPLOYER
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
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