eCommerce Optimization Specialist
Goldencustomercare, Los Angeles, CA, United States
Where A-Players Thrive.
We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually.
We’re Looking For A(n): Brand Site Optimization Specialist
Location: Hybrid (Los Angeles, CA)
What You’ll Be Doing: Support the strategy and execution of brand site testing and optimization initiatives to improve engagement, reduce friction, and increase conversion. Own the experimentation roadmap, identify opportunities, develop test briefs, analyze performance, and translate results into actionable site improvements.
Own the full A/B testing roadmap, including hypothesis development, test briefs, prioritization, and rollout recommendations
Analyze site performance across key KPIs (CVR, AOV, engagement, subscription opt-in, bounce rate), translating insights into actionable optimization plans
Become a subject matter expert on brand site behavior, customer journeys, subscription management flows, and friction points
Monitor test performance, analyze key KPIs, and translate results into clear insights
Partner with CX, tech, creative, and leadership to identify site improvement opportunities across homepage, PDPs, navigation, subscription management, and checkout
Partner with and support relationships with third‑party testing and digital optimization vendors
Contribute to ongoing improvements in usability, site speed, mobile responsiveness, and overall CX experience
Document learnings, build testing best practices, and develop evergreen winners for site‑wide implementation across the pet org
Maintain an organized testing backlog, prioritization framework, and archive of past experiments
Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
Conversion rate optimization and ecommerce UX strategy
Strong understanding of A/B and multivariate testing methodology and statistical significance
Cross‑functional collaboration
Data‑driven mindset with ability to translate insights into optimization strategies
Strong organizational skills, documentation discipline, and ability to manage multiple projects
Creative thinking and willingness to advocate for continuous site improvements
Golden Perks & Benefits:
Comprehensive healthcare coverage – We cover
100% of premiums
for medical, dental, and vision plans for employee‑only plans.
Annual bonus.
We match up to
3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.
6 paid sick and mental health days,
an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well‑being.
Invest in your future with our
Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock.
Reimbursements for a portion of personal cell phone and internet usage
for eligible employees.
Professional development opportunities
with mentorship, continuous learning programs, and performance‑based pay increases, empowering you to progress and excel in your career.
Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million
to date.
The base salary range is $89,400 - $111,800.00, plus bonus potential.
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job‑related qualifications, and geographical location.
We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
#J-18808-Ljbffr
We’re Looking For A(n): Brand Site Optimization Specialist
Location: Hybrid (Los Angeles, CA)
What You’ll Be Doing: Support the strategy and execution of brand site testing and optimization initiatives to improve engagement, reduce friction, and increase conversion. Own the experimentation roadmap, identify opportunities, develop test briefs, analyze performance, and translate results into actionable site improvements.
Own the full A/B testing roadmap, including hypothesis development, test briefs, prioritization, and rollout recommendations
Analyze site performance across key KPIs (CVR, AOV, engagement, subscription opt-in, bounce rate), translating insights into actionable optimization plans
Become a subject matter expert on brand site behavior, customer journeys, subscription management flows, and friction points
Monitor test performance, analyze key KPIs, and translate results into clear insights
Partner with CX, tech, creative, and leadership to identify site improvement opportunities across homepage, PDPs, navigation, subscription management, and checkout
Partner with and support relationships with third‑party testing and digital optimization vendors
Contribute to ongoing improvements in usability, site speed, mobile responsiveness, and overall CX experience
Document learnings, build testing best practices, and develop evergreen winners for site‑wide implementation across the pet org
Maintain an organized testing backlog, prioritization framework, and archive of past experiments
Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
Conversion rate optimization and ecommerce UX strategy
Strong understanding of A/B and multivariate testing methodology and statistical significance
Cross‑functional collaboration
Data‑driven mindset with ability to translate insights into optimization strategies
Strong organizational skills, documentation discipline, and ability to manage multiple projects
Creative thinking and willingness to advocate for continuous site improvements
Golden Perks & Benefits:
Comprehensive healthcare coverage – We cover
100% of premiums
for medical, dental, and vision plans for employee‑only plans.
Annual bonus.
We match up to
3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.
6 paid sick and mental health days,
an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well‑being.
Invest in your future with our
Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock.
Reimbursements for a portion of personal cell phone and internet usage
for eligible employees.
Professional development opportunities
with mentorship, continuous learning programs, and performance‑based pay increases, empowering you to progress and excel in your career.
Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million
to date.
The base salary range is $89,400 - $111,800.00, plus bonus potential.
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job‑related qualifications, and geographical location.
We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
#J-18808-Ljbffr