Apis Services, Inc. is hiring: SERVICE WRITER in Reading

Service Writer

A service writer greets customers, schedules appointments, creates work orders, and prepares estimates and invoices. They communicate with customers by answering the phone, calling with updates, taking payments, and road-testing vehicles with customers when needed, while also completing daily tie-outs. The role includes parts administration such as looking up and ordering parts, processing parts returns, and managing monthly parts invoices and statements, including fleet-related tasks in systems such as Auto Integrate, Element/Enterprise, SCFF, and Fleetio. Service writers coordinate with technicians by assisting with diagnostics and distributing work to techs, and they may perform light mechanical work during busy or short-staffed times. They may also respond to road calls or towing needs (including towing with a trailer), keep the parking lot organized, and maintain a Pennsylvania inspection and emissions license.

Major Responsibilities

Direct Duties:

• Greet Customers and Schedule Appts.
• Create work orders.
• Make estimates & Invoices Call customers
• Answer the phone and Take payments
• Road test with customers if needed
• Daily tie outs
• Parts Invoices and Statements monthly
• Auto Integrate/ Element/Enterprise
• SCFF Fleet related task/ Fleetio
• Look up and order parts
• Parts returns
• Working with techs diagnosing
• On occasion light mechanical work if needed busy time/short handed
• Road calls or tow with trailer if needed
• Keep parking lot organized
• Distribute work to techs
• Maintain Pa. Inspection and Emissions License

Job Qualifications and Competencies

Job Qualifications

• High School Diploma OR equivalent.
• Continuous learning through certifications, training, or self-directed projects is valued
• Knowledge of Garage Operations and Procedures.

Job Competencies

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment

Physical Demands and Working Conditions

Maintain and abides by OSHA requirements and guidelines. Observes all Fire and Safety Policies and Procedures. Observes all Fiscal/Office/ HR Personnel Policies and Procedures. Observes all HIPAA Policies and Procedures and maintains confidentiality. Attends all required and scheduled trainings and meetings. Always maintain a professional demeanor and exercise good judgement in all areas of employment duties.

Current driver's license, driver registration and a functional vehicle. Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer. Has knowledge of each program. Knowledge of Office software programs.

Individual must be able to meet physical requirements of the job: Sitting at a meeting table or desk Lifting 50lbs or more Reaching Lifting Bending Standing Stooping Twisting - Climbing steps - Driving a vehicle. Environment(s) is modern, well-lit office facilities in multiple locations. Multiple levels of stairs with access by elevator.

Accident, health hazard and security knowledge. Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety.