Lab Customer Service Rep
Trilogy Health Services, LLC, Louisville, KY, United States
Position Overview
The customer service representative will be responsible for providing excellent customer service to Synchrony Lab customers. Duties will include direct contact with Synchrony Lab customers and vendors, including the lab courier service. Such contact is often of a sensitive nature and requires the use of sound judgement, discretion and courtesy at all times.
Schedule Monday-Friday 9:30AM-6PM
Roles and Responsibilities
Provides customer service in a timely and professional manner.
Communicates results as needed to Laboratory clients: clearly, accurately, and effectively.
Serves as a resource to Synchrony Lab customers for test requirements, specimen submission, and other laboratory policies and procedures.
Communicates directly with lab courier service concerning the transportation of specimens and supplies.
Answers and directs all phone calls and fax transmissions, in regards to patient inquiries, courier logistics, and service issues.
Handles complaints, provides appropriate solutions and alternatives according to Synchrony Lab policies and procedures and follows up to ensure resolution.
Keeps work surfaces clean and orderly.
Other duties as assigned.
Qualifications
Education: High School / GED Experience: 0-1 years
Licenses and Certifications
Prior customer service experience preferred.
Previous experience in a healthcare setting preferred.
Location US-KY-Louisville
Synchrony Lab Services
3600 Chamberlain Ln
Louisville
KY
Benefits
Competitive salaries and weekly pay
401(k) Company Match
Mental Health Support Program
Student Loan Repayment and Tuition Reimbursement
Health, vision, dental & life insurance kick in on the first of the month after your start date
First time homebuyers’ program
HSA/FSA
And so much more!
Equal Employment Opportunity Statement As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.
#J-18808-Ljbffr
Schedule Monday-Friday 9:30AM-6PM
Roles and Responsibilities
Provides customer service in a timely and professional manner.
Communicates results as needed to Laboratory clients: clearly, accurately, and effectively.
Serves as a resource to Synchrony Lab customers for test requirements, specimen submission, and other laboratory policies and procedures.
Communicates directly with lab courier service concerning the transportation of specimens and supplies.
Answers and directs all phone calls and fax transmissions, in regards to patient inquiries, courier logistics, and service issues.
Handles complaints, provides appropriate solutions and alternatives according to Synchrony Lab policies and procedures and follows up to ensure resolution.
Keeps work surfaces clean and orderly.
Other duties as assigned.
Qualifications
Education: High School / GED Experience: 0-1 years
Licenses and Certifications
Prior customer service experience preferred.
Previous experience in a healthcare setting preferred.
Location US-KY-Louisville
Synchrony Lab Services
3600 Chamberlain Ln
Louisville
KY
Benefits
Competitive salaries and weekly pay
401(k) Company Match
Mental Health Support Program
Student Loan Repayment and Tuition Reimbursement
Health, vision, dental & life insurance kick in on the first of the month after your start date
First time homebuyers’ program
HSA/FSA
And so much more!
Equal Employment Opportunity Statement As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.
#J-18808-Ljbffr