Collections Specialist

We are seeking a detail-oriented B2B Collections Specialist to manage accounts receivable across a complex, multi-entity organization. This role is responsible for driving timely collections, maintaining strong client relationships, and ensuring accurate financial records within a NetSuite ERP environment.

This role will start off as a contract but will convert to a salaried position after 6 months.

Key Responsibilities

Manage full-cycle B2B collections across multiple entities and subsidiaries with varying billing structures

Monitor aging reports and proactively follow up on past-due accounts to reduce DSO and delinquency

Communicate with clients to resolve payment discrepancies, disputes, and billing issues

Reconcile customer accounts and ensure accurate application of payments in NetSuite

Partner with internal teams (billing, sales, account management) to resolve account issues and improve cash flow

Maintain detailed collection notes, account status updates, and reporting within NetSuite

Support month-end close processes, including AR reporting and account reconciliations

Identify trends, risks, and opportunities for process improvement across entities

Qualifications

4+ years of B2B collections or accounts receivable experience

Experience working in a multi-entity or multi-subsidiary environment strongly preferred

Hands-on experience with NetSuite

Strong communication and negotiation skills with a customer-service mindset

High attention to detail and ability to manage multiple accounts and priorities

Proficient in Excel and comfortable working with large datasets

Preferred

Experience in a shared services or centralized AR function

Exposure to complex billing structures (contract-based, milestone, or recurring revenue)

Familiarity with credit risk assessment and escalation processes

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