Sales and Conference Coordinator
Pyramid Global Hospitality, Newport, RI, United States
Wayfinder Newport Sales Coordinator
Wayfinder Newport is more than just a boutique hotel it's a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we're committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits including 401(k) with company match and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other's success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We're building more than a hotel we're building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport. We are looking for a highly engaging, customer focused individual to join our sales team as a Sales Coordinator. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Sales Coordinator will be primarily responsible supporting our Sales Team and ensuring that they have the tools, supplies and resources that they need to deliver service that sets us apart. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests about the resort, and special events going on during their stay. This role is the key to helping our guests discover their "Wanderlust" experience! If you have experience in a hotel/resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:
Answer incoming phone calls, qualify inquiries, and schedule calls for the Sales & Catering Sales Manager Send sales packages and respond to general inquiries Prepare monthly lead recaps and status updates Assist in creating contracts, estimates, and coordinating site tours Prepare sales and catering kits and maintain supply levels Manage office supplies, including ordering as needed Update the sales system with post-event actuals Monitor guestroom pickup for group bookings and provide weekly/monthly rooming list updates to clients Send thank-you emails or cards following events Track and manage deposits and final payments, including invoice preparation Serve as the primary on-site point of contact for group business, including guests, VIPs, and vendors Lead final planning meetings and manage event timelines and details Act as liaison between clients and hotel sales team to ensure smooth execution of meetings and events Generate and distribute Banquet Event Orders (BEOs) and group resumes What Are We Looking For?
High school diploma or equivalent required. Previous hotel, resort experience, or similar required. Strong desire to make a positive impact on guests and team members. Outgoing and engaging personality. Strong computer skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook); experience with sales systems or property management systems preferred. Detail-oriented with strong follow-through and problem-solving abilities. Ability to work effectively in a fast-paced environment. Professional demeanor with strong customer service and relationship-building skills. Ability to work a flexible schedule as business needs require. $25.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Wayfinder Newport is more than just a boutique hotel it's a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we're committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits including 401(k) with company match and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other's success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We're building more than a hotel we're building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport. We are looking for a highly engaging, customer focused individual to join our sales team as a Sales Coordinator. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Sales Coordinator will be primarily responsible supporting our Sales Team and ensuring that they have the tools, supplies and resources that they need to deliver service that sets us apart. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests about the resort, and special events going on during their stay. This role is the key to helping our guests discover their "Wanderlust" experience! If you have experience in a hotel/resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:
Answer incoming phone calls, qualify inquiries, and schedule calls for the Sales & Catering Sales Manager Send sales packages and respond to general inquiries Prepare monthly lead recaps and status updates Assist in creating contracts, estimates, and coordinating site tours Prepare sales and catering kits and maintain supply levels Manage office supplies, including ordering as needed Update the sales system with post-event actuals Monitor guestroom pickup for group bookings and provide weekly/monthly rooming list updates to clients Send thank-you emails or cards following events Track and manage deposits and final payments, including invoice preparation Serve as the primary on-site point of contact for group business, including guests, VIPs, and vendors Lead final planning meetings and manage event timelines and details Act as liaison between clients and hotel sales team to ensure smooth execution of meetings and events Generate and distribute Banquet Event Orders (BEOs) and group resumes What Are We Looking For?
High school diploma or equivalent required. Previous hotel, resort experience, or similar required. Strong desire to make a positive impact on guests and team members. Outgoing and engaging personality. Strong computer skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook); experience with sales systems or property management systems preferred. Detail-oriented with strong follow-through and problem-solving abilities. Ability to work effectively in a fast-paced environment. Professional demeanor with strong customer service and relationship-building skills. Ability to work a flexible schedule as business needs require. $25.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.