Bilingual Customer Service Representative – Spanish/English

TTEC is hiring a Bilingual Customer Service Representative – Spanish/English in Las Vegas, NV to support customers by providing timely, accurate, and empathetic solutions across multiple communication channels. This role requires bilingual fluency in English and Spanish, at least 6 months of customer service experience, and strong computer and problem-solving skills. Pay and Benefits • Starting pay of $18 per hour with performance-based bonus opportunities • Comprehensive benefits package including medical, dental, and vision coverage, 401(k), and paid time off • Tuition reimbursement and ongoing career development opportunities with access to thousands of courses • Employee Assistance Program offering free, confidential support services • Inclusive, community-focused culture with opportunities to give back and grow Requirements • Bilingual fluency in English and Spanish with strong verbal and written communication skills • Minimum 6 months of customer service experience combined with the ability to resolve issues efficiently and professionally • High school diploma or equivalent along with basic computer proficiency and ability to navigate multiple systems • Ability to learn, retain, and apply product or service knowledge while demonstrating empathy and active listening Job Duties • Handle incoming customer communications via phone or other channels while delivering exceptional service experiences • Research and resolve customer inquiries by providing accurate information and effective solutions • Build rapport with customers through compassionate interactions and a problem-solving mindset • Contribute to team success by meeting performance goals and participating in coaching and training programs About the Company TTEC is a global leader in customer experience solutions, helping top brands build meaningful connections with their customers since 1982. Known for its award-winning culture and commitment to employee growth, TTEC combines technology with a human touch to deliver exceptional service while fostering an inclusive and supportive workplace.