Customer Service Representative - Order Entry
Ferguson, Corona, CA, United States
Customer Service Representative
Order Entry
The Minka Group has grown to become a leader in the decorative lighting and fan industries. As a company, we pride ourselves on the quality and workmanship of each and every fixture we produce. With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points. The Customer Service Representative
Order Entry role is an entry-level opportunity within Minka's Customer Service organization. This position focuses on accurate order entry and email/ticket-based customer support. The role does not include inbound phone queue responsibilities but may require occasional customer calls to resolve order-related questions. This is a hybrid role based out of Corona, CA, in accordance with the Minka Group Flex schedule; 3 days office / 2 days remote. Primary Responsibilities
Order Entry Enter customer orders accurately and in a timely manner. Validate pricing, product selection, shipping details, and required dates. Identify and correct order discrepancies prior to processing. Customer Support (Email & Zendesk) Respond to Zendesk tickets within 4 business hours. Provide clear, professional written communication regarding order status, availability, and corrections. Maintain ownership of assigned tickets through resolution. Customer Interaction Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues. General Expectations
Follow Minka policies, procedures, and service standards. Demonstrate attention to detail, accountability, and professionalism. Collaborate with Customer Service, Order Entry, and Sales Administration teams. Support inbound sales opportunities when appropriate. Qualifications
Entry-level role; prior Customer Service or Order Entry experience preferred. Strong written communication skills. Ability to manage multiple tasks and meet service level expectations. High level of accuracy and attention to detail. Working knowledge of Microsoft Office 365 (Outlook, Teams). Zendesk experience preferred but not required.
Order Entry
The Minka Group has grown to become a leader in the decorative lighting and fan industries. As a company, we pride ourselves on the quality and workmanship of each and every fixture we produce. With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points. The Customer Service Representative
Order Entry role is an entry-level opportunity within Minka's Customer Service organization. This position focuses on accurate order entry and email/ticket-based customer support. The role does not include inbound phone queue responsibilities but may require occasional customer calls to resolve order-related questions. This is a hybrid role based out of Corona, CA, in accordance with the Minka Group Flex schedule; 3 days office / 2 days remote. Primary Responsibilities
Order Entry Enter customer orders accurately and in a timely manner. Validate pricing, product selection, shipping details, and required dates. Identify and correct order discrepancies prior to processing. Customer Support (Email & Zendesk) Respond to Zendesk tickets within 4 business hours. Provide clear, professional written communication regarding order status, availability, and corrections. Maintain ownership of assigned tickets through resolution. Customer Interaction Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues. General Expectations
Follow Minka policies, procedures, and service standards. Demonstrate attention to detail, accountability, and professionalism. Collaborate with Customer Service, Order Entry, and Sales Administration teams. Support inbound sales opportunities when appropriate. Qualifications
Entry-level role; prior Customer Service or Order Entry experience preferred. Strong written communication skills. Ability to manage multiple tasks and meet service level expectations. High level of accuracy and attention to detail. Working knowledge of Microsoft Office 365 (Outlook, Teams). Zendesk experience preferred but not required.