In-Office Customer Service Representative
First American, Salem, OR, United States
Customer Service Representative
We're looking for a customer-focused professional to join our Salem office, working onsite five days a week. In this role, you'll serve as a key point of contact for customers, partners, and internal stakeholders, delivering timely and effective support across a variety of service channels. As a Customer Service Representative, you'll handle a wide range of inquiries from the general public, real estate professionals, and other business partners. The nature of requests will vary depending on the business line - ranging from escrow-related questions, insurance policy and claims support, to technical assistance. What You'll Do: Respond to customer inquiries via phone, email, and web-based platforms Provide accurate information, resolve issues, and ensure a high-quality customer experience Use internal systems to track requests, document interactions, and provide status updates Troubleshoot problems and guide customers toward effective solutions Collaborate with internal teams to ensure timely resolution of complex inquiries What You Bring: Strong communication skills and a customer-first mindset Ability to manage multiple requests in a fast-paced environment Comfort navigating computer systems and learning new tools Problem-solving skills with attention to detail This is an excellent opportunity for someone who thrives in a service-oriented environment and enjoys being the bridge between customers and business solutions. Pay Range: $16.07 - $21.41 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
We're looking for a customer-focused professional to join our Salem office, working onsite five days a week. In this role, you'll serve as a key point of contact for customers, partners, and internal stakeholders, delivering timely and effective support across a variety of service channels. As a Customer Service Representative, you'll handle a wide range of inquiries from the general public, real estate professionals, and other business partners. The nature of requests will vary depending on the business line - ranging from escrow-related questions, insurance policy and claims support, to technical assistance. What You'll Do: Respond to customer inquiries via phone, email, and web-based platforms Provide accurate information, resolve issues, and ensure a high-quality customer experience Use internal systems to track requests, document interactions, and provide status updates Troubleshoot problems and guide customers toward effective solutions Collaborate with internal teams to ensure timely resolution of complex inquiries What You Bring: Strong communication skills and a customer-first mindset Ability to manage multiple requests in a fast-paced environment Comfort navigating computer systems and learning new tools Problem-solving skills with attention to detail This is an excellent opportunity for someone who thrives in a service-oriented environment and enjoys being the bridge between customers and business solutions. Pay Range: $16.07 - $21.41 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.