Customer Service Representative
Biofab Technologies, Pleasant Prairie, WI, United States
Customer Service Representative
Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI. We are excited about reinvesting into this fantastic product line and are looking to hire new team members to help us! With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. Position Summary
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries. Job Responsibilities
Be the inside face & primary contact for Customers and Clients for Steridose Products Answers to customer inquiries via phone and email Provides product quotes to customers for new equipment and spare parts Intake all RFQs and follow the RFQ filing system Turn RFQ's into formal quotes using ERP system (M1) Processes customer PO's; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing Obtains accurate information from relating to shipment dates and expected delivery Monitors scheduled ship dates to ensure timely delivery and expedite as needed. Investigates, responds to, and solves customer concerns and complaints Research billing and shipping issues Communicates and coordinates with colleagues as necessary Willingness to handle other projects and responsibilities in other departments Other duties as assigned Qualifications
Excellent interpersonal and customer service skills Shipping knowledge and experience (international and domestic) ERP experience using M1 highly preferred Proficient with MS Office Suite and Outlook Two Year associate degree in communications or business (Bachelor's Degree Preferred) 3-7 years of previous related experience in industrial manufacturing highly preferred Physical/Work Requirements
Prolonged periods of sitting at a desk and working on a computer Benefits
Competitive Base Salary and annual bonus target Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA Retirement savings plan (401k) with net 4% employer match Industry leading profit share program Unique schedule / summer days About The Holland Group
The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great team members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030. Current Holland Group Businesses (as of February 2026): Holland Applied Technologies, Liquid Process Equipment (acquired 2020), Bio Fab Technologies (acquired 2023), W.A. Tompkins (acquired 2024), Steridose (acquired 2025).
Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI. We are excited about reinvesting into this fantastic product line and are looking to hire new team members to help us! With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. Position Summary
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries. Job Responsibilities
Be the inside face & primary contact for Customers and Clients for Steridose Products Answers to customer inquiries via phone and email Provides product quotes to customers for new equipment and spare parts Intake all RFQs and follow the RFQ filing system Turn RFQ's into formal quotes using ERP system (M1) Processes customer PO's; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing Obtains accurate information from relating to shipment dates and expected delivery Monitors scheduled ship dates to ensure timely delivery and expedite as needed. Investigates, responds to, and solves customer concerns and complaints Research billing and shipping issues Communicates and coordinates with colleagues as necessary Willingness to handle other projects and responsibilities in other departments Other duties as assigned Qualifications
Excellent interpersonal and customer service skills Shipping knowledge and experience (international and domestic) ERP experience using M1 highly preferred Proficient with MS Office Suite and Outlook Two Year associate degree in communications or business (Bachelor's Degree Preferred) 3-7 years of previous related experience in industrial manufacturing highly preferred Physical/Work Requirements
Prolonged periods of sitting at a desk and working on a computer Benefits
Competitive Base Salary and annual bonus target Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA Retirement savings plan (401k) with net 4% employer match Industry leading profit share program Unique schedule / summer days About The Holland Group
The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great team members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030. Current Holland Group Businesses (as of February 2026): Holland Applied Technologies, Liquid Process Equipment (acquired 2020), Bio Fab Technologies (acquired 2023), W.A. Tompkins (acquired 2024), Steridose (acquired 2025).