Customer Service Representative
Bio Fab Technologies, Pleasant Prairie, WI, United States
Position Summary
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries.
Job Responsibilities
Be the inside face & primary contact for Customers and Clients for Steridose Products
Answers to customer inquiries via phone and email
Provides product quotes to customers for new equipment and spare parts
Intake all RFQs and follow the RFQ filing system
Turn RFQ’s into formal quotes using ERP system (M1)
Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
Obtains accurate information from relating to shipment dates and expected delivery
Monitors scheduled ship dates to ensure timely delivery and expedite as needed.
Investigates, responds to, and solves customer concerns and complaints
Research billing and shipping issues
Communicates and coordinates with colleagues as necessary
Willingness to handle other projects and responsibilities in other departments
Other duties as assigned
Qualifications
Excellent interpersonal and customer service skills
Shipping knowledge and experience (international and domestic)
ERP experience using M1 highly preferred
Proficient with MS Office Suite and Outlook
Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
3-7 years of previous related experience in industrial manufacturing highly preferred
Physical/Work Requirements
Prolonged periods of sitting at a desk and working on a computer
Benefits
Competitive Base Salary and annual bonus target
Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA
Retirement savings plan (401k) with net 4% employer match
Industry leading profit share program
Unique schedule / summer days
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Job Responsibilities
Be the inside face & primary contact for Customers and Clients for Steridose Products
Answers to customer inquiries via phone and email
Provides product quotes to customers for new equipment and spare parts
Intake all RFQs and follow the RFQ filing system
Turn RFQ’s into formal quotes using ERP system (M1)
Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
Obtains accurate information from relating to shipment dates and expected delivery
Monitors scheduled ship dates to ensure timely delivery and expedite as needed.
Investigates, responds to, and solves customer concerns and complaints
Research billing and shipping issues
Communicates and coordinates with colleagues as necessary
Willingness to handle other projects and responsibilities in other departments
Other duties as assigned
Qualifications
Excellent interpersonal and customer service skills
Shipping knowledge and experience (international and domestic)
ERP experience using M1 highly preferred
Proficient with MS Office Suite and Outlook
Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
3-7 years of previous related experience in industrial manufacturing highly preferred
Physical/Work Requirements
Prolonged periods of sitting at a desk and working on a computer
Benefits
Competitive Base Salary and annual bonus target
Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA
Retirement savings plan (401k) with net 4% employer match
Industry leading profit share program
Unique schedule / summer days
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