Digital Shelf Specialist
Procter & Gamble, Boston, MA, United States
Digital Shelf Specialist
We are seeking a Digital Shelf Specialist. The Digital Shelf Specialist is responsible for ensuring our products are accurate, compelling, and conversion-ready at Amazon. This role monitors and improves product detail page (PDP) quality, resolves content issues quickly, and supports conversion optimization efforts through ongoing content enhancements, digital shelf analytics, and cross-functional coordination. Key Responsibilities Digital Shelf Quality & Content Health Monitor PDP content health and accuracy (titles, bullets, descriptions, images, attributes, enhanced content). Identify and remediate issues such as missing content, incorrect claims, outdated pack/size, incorrect taxonomy, broken variations, or suppressed listings. Ensure product data and imagery meet retailer requirements and internal brand standards. Content Updates & Publishing Execute content updates via syndication platforms (e.g., Salsify, Syndigo, 1WorldSync) and/or retailer portals. Refresh copy based on brand strategy, SEO best practices, retailer guidelines, and compliance requirements. Manage brand store presence across portfolio. Issue Management & Escalations Triage and resolve digital shelf tickets related to content, catalog, availability signals, and brand presentation. Coordinate with retailers, internal sales teams, and agencies to close issues within SLA targets. Document recurring root causes and recommend process improvements. Performance & Insights Track KPI performance including content completeness, share of search, conversion rate, ratings/reviews, and sales impact. Provide weekly reporting and insights on key content opportunities and competitor benchmarks. Support experimentation and learning agenda (A/B tests where supported). Buy Box Monitoring & Recovery Monitor Buy Box ownership continuously using Amazon tools and third-party trackers. Identify Buy Box losses (pricing, availability, 3P competition) and escalate internally or through Amazon support. Partner with sales teams to address vendor term issues, availability challenges, and rogue 3P disruption. Job Qualifications Qualifications Required Associates' degree or equivalent experience. 2+ years experience in eCommerce, digital merchandising, or product content operations. Strong attention to detail; ability to manage multiple SKUs and priorities at once. Comfort working in spreadsheets and dashboards (Excel, Power BI/Tableau). Preferred Experience with content syndication tools (Salsify, Syndigo, 1WorldSync, Plytix). Familiarity with digital shelf analytics (Profitero, Stackline, Data Impact, CommerceIQ, Helium 10). Experience with retailer portals (Amazon VC/SC, Walmart Item 360, Target Partners Online). Core Competencies Detail-oriented execution, strong follow-through, cross-functional collaboration, data-driven problem solving, bias for action. Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration Sponsorship is not available for this role. Qualified individuals will not be disadvantaged based on being unemployed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Schedule: Full time Job Number: R000148166 Starting Pay / Salary Range: $80,800.00 - $120,300.00 / year P&G was founded over 180 years ago as a simple soap and candle company. Today, we're the world's largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We've spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.
We are seeking a Digital Shelf Specialist. The Digital Shelf Specialist is responsible for ensuring our products are accurate, compelling, and conversion-ready at Amazon. This role monitors and improves product detail page (PDP) quality, resolves content issues quickly, and supports conversion optimization efforts through ongoing content enhancements, digital shelf analytics, and cross-functional coordination. Key Responsibilities Digital Shelf Quality & Content Health Monitor PDP content health and accuracy (titles, bullets, descriptions, images, attributes, enhanced content). Identify and remediate issues such as missing content, incorrect claims, outdated pack/size, incorrect taxonomy, broken variations, or suppressed listings. Ensure product data and imagery meet retailer requirements and internal brand standards. Content Updates & Publishing Execute content updates via syndication platforms (e.g., Salsify, Syndigo, 1WorldSync) and/or retailer portals. Refresh copy based on brand strategy, SEO best practices, retailer guidelines, and compliance requirements. Manage brand store presence across portfolio. Issue Management & Escalations Triage and resolve digital shelf tickets related to content, catalog, availability signals, and brand presentation. Coordinate with retailers, internal sales teams, and agencies to close issues within SLA targets. Document recurring root causes and recommend process improvements. Performance & Insights Track KPI performance including content completeness, share of search, conversion rate, ratings/reviews, and sales impact. Provide weekly reporting and insights on key content opportunities and competitor benchmarks. Support experimentation and learning agenda (A/B tests where supported). Buy Box Monitoring & Recovery Monitor Buy Box ownership continuously using Amazon tools and third-party trackers. Identify Buy Box losses (pricing, availability, 3P competition) and escalate internally or through Amazon support. Partner with sales teams to address vendor term issues, availability challenges, and rogue 3P disruption. Job Qualifications Qualifications Required Associates' degree or equivalent experience. 2+ years experience in eCommerce, digital merchandising, or product content operations. Strong attention to detail; ability to manage multiple SKUs and priorities at once. Comfort working in spreadsheets and dashboards (Excel, Power BI/Tableau). Preferred Experience with content syndication tools (Salsify, Syndigo, 1WorldSync, Plytix). Familiarity with digital shelf analytics (Profitero, Stackline, Data Impact, CommerceIQ, Helium 10). Experience with retailer portals (Amazon VC/SC, Walmart Item 360, Target Partners Online). Core Competencies Detail-oriented execution, strong follow-through, cross-functional collaboration, data-driven problem solving, bias for action. Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration Sponsorship is not available for this role. Qualified individuals will not be disadvantaged based on being unemployed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Schedule: Full time Job Number: R000148166 Starting Pay / Salary Range: $80,800.00 - $120,300.00 / year P&G was founded over 180 years ago as a simple soap and candle company. Today, we're the world's largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We've spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.