Insurance Customer Service Rep
Insurance Protection Solutions, INC., Richmond, VA, United States
Job Description
Insurance Protection Solutions, INC. is a high‑performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team‑building events. Here, we’re committed to building long‑term careers, not just filling roles.
We are seeking an
Insurance Customer Service Representative
who is detail‑oriented, client‑focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross‑sell opportunities. You will work in a collaborative, well‑supported environment with transparent processes, strong leadership, and real advancement opportunities.
Benefits
Base salary of $45,000
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Monday through Friday schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands‑on Training
Sign‑on bonus
Licensing assistance
Tuition Reimbursement
Mon‑Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings off
Weekends off
Bonus Opportunities
Warm Leads Provided
Work‑Life Balance
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Ongoing Training Seminars
Performance Bonuses
Professional Work Environment
Team Building Activities
Student Loan Repayment Assistance
Equipment Provided
Office Snacks and Coffee
Family Leave
Personal Workspace
Responsibilities
Provide exceptional customer support for service requests and policy questions
Conduct coverage reviews and basic risk assessments for existing clients
Identify and support cross‑sell and upsell opportunities within the client base
Manage policy changes, endorsements, and documentation
Consult with clients to explain coverage options and next steps clearly
Maintain organized and compliant client records
Requirements
Willingness to obtain insurance licensing with agency support
Strong communication skills with a calm, professional demeanor
Attention to detail and strong organizational skills
An analytical mindset with the ability to understand coverage needs
Comfort supporting sales conversations and cross‑selling when appropriate
Prior insurance experience is a bonus
Company Description IA Agency selling SafeCo products
#J-18808-Ljbffr
We are seeking an
Insurance Customer Service Representative
who is detail‑oriented, client‑focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross‑sell opportunities. You will work in a collaborative, well‑supported environment with transparent processes, strong leadership, and real advancement opportunities.
Benefits
Base salary of $45,000
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Monday through Friday schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands‑on Training
Sign‑on bonus
Licensing assistance
Tuition Reimbursement
Mon‑Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings off
Weekends off
Bonus Opportunities
Warm Leads Provided
Work‑Life Balance
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Ongoing Training Seminars
Performance Bonuses
Professional Work Environment
Team Building Activities
Student Loan Repayment Assistance
Equipment Provided
Office Snacks and Coffee
Family Leave
Personal Workspace
Responsibilities
Provide exceptional customer support for service requests and policy questions
Conduct coverage reviews and basic risk assessments for existing clients
Identify and support cross‑sell and upsell opportunities within the client base
Manage policy changes, endorsements, and documentation
Consult with clients to explain coverage options and next steps clearly
Maintain organized and compliant client records
Requirements
Willingness to obtain insurance licensing with agency support
Strong communication skills with a calm, professional demeanor
Attention to detail and strong organizational skills
An analytical mindset with the ability to understand coverage needs
Comfort supporting sales conversations and cross‑selling when appropriate
Prior insurance experience is a bonus
Company Description IA Agency selling SafeCo products
#J-18808-Ljbffr