Customer Service Rep
Arizona Tile, Las Vegas, NV, United States
About Us
Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high-quality products and unparalleled service to our customers across the West Coast. With 800+ employees in over 10 states, our success comes from the founding concept that goodwill toward others, including our fellow employees, is good business.
What We Offer
Safety 1st Organization
Competitive pay
Medical, Dental, Vision and other benefits
H.S.A or H.R.A with Company Contributions
401k Retirement Savings Program with discretionary employer match
Progressive career development and training
Employee assistance program
Paid Time Off (PTO) and Holiday Pay
Service recognition and awards
Family oriented environment with open communication, collaborative atmosphere, and team-building events
What You Will Do
Process and enter customer orders using the company's computerized order processing system, timely, accurately, and efficiently.
Provide ongoing sales support to customers in person, by phone, or other means, ensuring above average communication for an excellent customer experience.
Process and evaluate special transfer or restock requests, including exceptions or credit requests, consulting with manager and following proper procedures.
Collaborate with other team members, departments, or branches to ensure consistent flow of communication and knowledge across all areas.
Continuously stay up to date on new, discontinued, back order/supply issues, or out of stock products to ensure appropriate communication with customers.
Position Requirements
Education: High school diploma or equivalent.
Experience: 2+ years of prior experience in retail sales within a professional environment and front-facing customer interaction; product training provided. Prior work experience with stone, granite, or slabs is a plus.
Functional Skills: Exceptional customer service and communication skills; self-starter who proactively finds solutions; ability to multi-task and handle various methods of customer interaction; good attention to detail, accuracy, and math skills for pricing calculations; ability to interpret written technical instructions and diagrams.
Certifications: Forklift certification as needed per location.
Technology Aptitude: Basic computer skills in Microsoft Windows environment with solid data entry skills.
Language Skills: Good written and excellent verbal communication skills to work with customers and all levels of the organization.
Core Values & Behaviors: Safety focused, customer driven, conscientious, strong communication skills, hard work ethic, ethical integrity, teamwork, and tenacity; friendly and warm demeanor with excellent interpersonal skills.
Other Important Information
Reports To: Branch Manager
Work Schedule: Ability to work flexible hours with overtime, including Saturdays (up to 45-48 hours per week)
Travel: None.
Work Environment: Occasionally exposed to moderate noise; may be exposed to outside weather conditions and proximity to material handling equipment, including forklift, and packaged, cement-based products such as grouts, cleaning, and sealing chemicals for tile and stone.
Physical Requirements: Regularly required to stand, use hands to finger, handle, feel, talk and hear; must frequently lift and/or move up to 25 lbs., occasionally up to 50 lbs.
We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and a participant of the E-Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.
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What We Offer
Safety 1st Organization
Competitive pay
Medical, Dental, Vision and other benefits
H.S.A or H.R.A with Company Contributions
401k Retirement Savings Program with discretionary employer match
Progressive career development and training
Employee assistance program
Paid Time Off (PTO) and Holiday Pay
Service recognition and awards
Family oriented environment with open communication, collaborative atmosphere, and team-building events
What You Will Do
Process and enter customer orders using the company's computerized order processing system, timely, accurately, and efficiently.
Provide ongoing sales support to customers in person, by phone, or other means, ensuring above average communication for an excellent customer experience.
Process and evaluate special transfer or restock requests, including exceptions or credit requests, consulting with manager and following proper procedures.
Collaborate with other team members, departments, or branches to ensure consistent flow of communication and knowledge across all areas.
Continuously stay up to date on new, discontinued, back order/supply issues, or out of stock products to ensure appropriate communication with customers.
Position Requirements
Education: High school diploma or equivalent.
Experience: 2+ years of prior experience in retail sales within a professional environment and front-facing customer interaction; product training provided. Prior work experience with stone, granite, or slabs is a plus.
Functional Skills: Exceptional customer service and communication skills; self-starter who proactively finds solutions; ability to multi-task and handle various methods of customer interaction; good attention to detail, accuracy, and math skills for pricing calculations; ability to interpret written technical instructions and diagrams.
Certifications: Forklift certification as needed per location.
Technology Aptitude: Basic computer skills in Microsoft Windows environment with solid data entry skills.
Language Skills: Good written and excellent verbal communication skills to work with customers and all levels of the organization.
Core Values & Behaviors: Safety focused, customer driven, conscientious, strong communication skills, hard work ethic, ethical integrity, teamwork, and tenacity; friendly and warm demeanor with excellent interpersonal skills.
Other Important Information
Reports To: Branch Manager
Work Schedule: Ability to work flexible hours with overtime, including Saturdays (up to 45-48 hours per week)
Travel: None.
Work Environment: Occasionally exposed to moderate noise; may be exposed to outside weather conditions and proximity to material handling equipment, including forklift, and packaged, cement-based products such as grouts, cleaning, and sealing chemicals for tile and stone.
Physical Requirements: Regularly required to stand, use hands to finger, handle, feel, talk and hear; must frequently lift and/or move up to 25 lbs., occasionally up to 50 lbs.
We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and a participant of the E-Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.
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