Head of Customer Success (Mid-Market and SMB)
Vendelux Inc, New York, NY, United States
Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.
Event marketers are the driving force behind pipeline and brand - yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.
Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer's dream. A key part of this is our growing network of event organizer partnerships - where organizers share first-party attendee and sponsorship data, and in return gain access to valuable market insights.
In addition, Vendelux Meetings helps customers turn event insights into action - using AI to identify high-value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.
Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more.
We're hiring a Manager of Customer Success to lead and scale success programs for our midmarket and SMB customers. You'll manage a team of mid-market and SMB CSMs, drive retention and expansion, and build repeatable playbooks that deliver predictable outcomes for growing customers.
What You'll Do:
Lead, coach, and develop a team of 4 - 5 Customer Success Managers focused on midmarket and SMB accounts. Own retention, expansion, and health metrics for the segment; set targets and drive team accountability and results. Segment accounts and prioritize resources to maximize growth and reduce churn. Design and scale playbooks for onboarding, adoption, churn prevention, renewals, and upsell tailored to SMB and midmarket buyer journeys. Partner with Sales, Product, Customer Support, and Marketing to align on gotomarket motions, product feedback, and enablement. Coach CSMs on delivering compelling business outcomes. Requirements
5 - 7 years in Customer Success roles with at least 3 years managing teams, ideally supporting SMB and midmarket segments. Proven success hitting retention and expansion targets in a B2B SaaS environment. Strong operational mindset: experience building playbooks, KPIs, segmentation strategies, and scalable processes. Excellent people manager and coach; able to hire, develop, and retain highperforming CSMs. Comfortable with data and aligning to customer usage and adoption metrics Exceptional communication and stakeholder management skills Comfortable in a fastpaced environment and adept at prioritizing competing demands.
Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds.
Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Event marketers are the driving force behind pipeline and brand - yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.
Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer's dream. A key part of this is our growing network of event organizer partnerships - where organizers share first-party attendee and sponsorship data, and in return gain access to valuable market insights.
In addition, Vendelux Meetings helps customers turn event insights into action - using AI to identify high-value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.
Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more.
We're hiring a Manager of Customer Success to lead and scale success programs for our midmarket and SMB customers. You'll manage a team of mid-market and SMB CSMs, drive retention and expansion, and build repeatable playbooks that deliver predictable outcomes for growing customers.
What You'll Do:
Lead, coach, and develop a team of 4 - 5 Customer Success Managers focused on midmarket and SMB accounts. Own retention, expansion, and health metrics for the segment; set targets and drive team accountability and results. Segment accounts and prioritize resources to maximize growth and reduce churn. Design and scale playbooks for onboarding, adoption, churn prevention, renewals, and upsell tailored to SMB and midmarket buyer journeys. Partner with Sales, Product, Customer Support, and Marketing to align on gotomarket motions, product feedback, and enablement. Coach CSMs on delivering compelling business outcomes. Requirements
5 - 7 years in Customer Success roles with at least 3 years managing teams, ideally supporting SMB and midmarket segments. Proven success hitting retention and expansion targets in a B2B SaaS environment. Strong operational mindset: experience building playbooks, KPIs, segmentation strategies, and scalable processes. Excellent people manager and coach; able to hire, develop, and retain highperforming CSMs. Comfortable with data and aligning to customer usage and adoption metrics Exceptional communication and stakeholder management skills Comfortable in a fastpaced environment and adept at prioritizing competing demands.
Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds.
Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.