Outreach and Intake Specialist
International Institute of New England, Boston, MA, United States
Reports to:
Career Service Manager
Status:
Non-Exempt, Full Time
Duration:
Temporary position ending September 30, 2026
Overview The Outreach and Intake Specialist supports the Programs team in employment programming by enrolling clients, performing critical data entry and record keeping, supporting workforce development programming and client outreach. The position will be responsible for weekly outreach and orientation sessions, data entry, data tracking, and file upkeep. The objective of this role is to enroll clients in IINE Employment Services and ensure that high quality services are provided.
Responsibilities
Assist with data entry and integration within employment database systems.
Conduct employment intakes with clients and make referrals to appropriate programs.
Schedule meetings with clients and prioritize tasks according to necessity.
Assist with outreach to employers and community partners.
Ensure data is accurate, completing regular data entry quality assurance.
Assist with virtual and in-person client orientations, workshops, classes, and clinics as needed.
Support record keeping and organization of paper files.
Upload and support SharePoint record keeping and organization of electronic files.
Attend regularly scheduled meetings and periodic training sessions.
Perform all other duties assigned by supervisor.
Required Skills/Abilities
Strong Microsoft Office Suite skills required, Asana experience a plus.
Excellent organizational, verbal, written, and interpersonal skills.
Self-motivated and effective communicator.
Ability to prioritize duties in a fast-paced environment.
Proficiency in additional languages strongly preferred, particularly Haitian Creole or Spanish.
Education & Experience
Bachelor’s or Associates Degree in Human Services or related field preferred.
Minimum of 1 year of related experience in data entry and administration.
Experience working with immigrant populations preferred.
Candidate must have dedication to the human rights of refugees, immigrants, and asylees.
Work Environment Conditions
Frequent interruptions from employees and clients.
Required office work including exposure to bright, office lighting.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds on occasion.
Occasional bending, reaching overhead, and reaching at or below shoulder level required.
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Career Service Manager
Status:
Non-Exempt, Full Time
Duration:
Temporary position ending September 30, 2026
Overview The Outreach and Intake Specialist supports the Programs team in employment programming by enrolling clients, performing critical data entry and record keeping, supporting workforce development programming and client outreach. The position will be responsible for weekly outreach and orientation sessions, data entry, data tracking, and file upkeep. The objective of this role is to enroll clients in IINE Employment Services and ensure that high quality services are provided.
Responsibilities
Assist with data entry and integration within employment database systems.
Conduct employment intakes with clients and make referrals to appropriate programs.
Schedule meetings with clients and prioritize tasks according to necessity.
Assist with outreach to employers and community partners.
Ensure data is accurate, completing regular data entry quality assurance.
Assist with virtual and in-person client orientations, workshops, classes, and clinics as needed.
Support record keeping and organization of paper files.
Upload and support SharePoint record keeping and organization of electronic files.
Attend regularly scheduled meetings and periodic training sessions.
Perform all other duties assigned by supervisor.
Required Skills/Abilities
Strong Microsoft Office Suite skills required, Asana experience a plus.
Excellent organizational, verbal, written, and interpersonal skills.
Self-motivated and effective communicator.
Ability to prioritize duties in a fast-paced environment.
Proficiency in additional languages strongly preferred, particularly Haitian Creole or Spanish.
Education & Experience
Bachelor’s or Associates Degree in Human Services or related field preferred.
Minimum of 1 year of related experience in data entry and administration.
Experience working with immigrant populations preferred.
Candidate must have dedication to the human rights of refugees, immigrants, and asylees.
Work Environment Conditions
Frequent interruptions from employees and clients.
Required office work including exposure to bright, office lighting.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds on occasion.
Occasional bending, reaching overhead, and reaching at or below shoulder level required.
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