SUPERVISORY SALES ASSOCIATE
Navy Exchange Service Command, Gulfport, MS, United States
Job Number
2600012F
Primary Location United States - Mississippi - Gulfport
Organization Gulfport Quick Stop Pay Range: 16.75
Job Summary As a Supervisory Sales Associate you will be the face of our company to both associates and customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates, ensuring the work environment is positive and productive.
Duties and Responsibilities
Customer Service – proactively engage and make a connection with customers; ask questions and listen to their needs.
Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers and STAR card.
Provide premier customer service; cooperate and build positive, inclusive, respectful relationships; take accountability for actions and outcomes.
Maintain store appearance.
Cross‑sell products and know the store layout.
Suggest latest trends and current promotions based on customer needs.
Upsell products.
Learn product features and keep up with the latest trends; leverage company tools and technology to confidently provide product knowledge.
Process sales with a point‑of‑sale system – cash, discounts, gift cards, credit/debit cards; manage cash handling, counting, and accurate change.
Complete paperwork, reports, and reconcile inventory.
Maintain merchandise and inventory, including periodic inventories; ensure accurate ticketing.
Secure cash, fixed assets and merchandise inventory.
Direct work assignments, prioritize projects, manage merchandise and inventory.
Adhere to the assigned work schedule.
Follow through on assignments accurately and completely.
Provide effective leadership; train and motivate associates; set a positive example; provide coaching and feedback; train sales associates; provide input to the Department Manager on associate performance.
May open/close locations.
Other duties as assigned.
Qualifications
Product knowledge – moderate level of knowledge of products and merchandise.
Provide training documentation to sales associates on product features.
Experience – 1‑2 years of retail or relevant work experience required; 1 year of leadership/supervisory experience preferred.
Communication skills – strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; effective communication with customers, peers, and management; telephone etiquette.
Mathematical skills – basic math functions; ability to use a calculator and calculate percentages and ratios; make change in American monetary units.
Reasoning ability – multi‑task while being attentive to customers; flexible to business needs; work as a team; initiative; resolve escalated exchanges and create win‑win situations.
Physical Demands & Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. It may occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include closeness, color vision, depth perception, and focus adjustment. It involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is primarily indoors but may be assigned outdoors depending on location.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Education Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level, specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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Primary Location United States - Mississippi - Gulfport
Organization Gulfport Quick Stop Pay Range: 16.75
Job Summary As a Supervisory Sales Associate you will be the face of our company to both associates and customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates, ensuring the work environment is positive and productive.
Duties and Responsibilities
Customer Service – proactively engage and make a connection with customers; ask questions and listen to their needs.
Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers and STAR card.
Provide premier customer service; cooperate and build positive, inclusive, respectful relationships; take accountability for actions and outcomes.
Maintain store appearance.
Cross‑sell products and know the store layout.
Suggest latest trends and current promotions based on customer needs.
Upsell products.
Learn product features and keep up with the latest trends; leverage company tools and technology to confidently provide product knowledge.
Process sales with a point‑of‑sale system – cash, discounts, gift cards, credit/debit cards; manage cash handling, counting, and accurate change.
Complete paperwork, reports, and reconcile inventory.
Maintain merchandise and inventory, including periodic inventories; ensure accurate ticketing.
Secure cash, fixed assets and merchandise inventory.
Direct work assignments, prioritize projects, manage merchandise and inventory.
Adhere to the assigned work schedule.
Follow through on assignments accurately and completely.
Provide effective leadership; train and motivate associates; set a positive example; provide coaching and feedback; train sales associates; provide input to the Department Manager on associate performance.
May open/close locations.
Other duties as assigned.
Qualifications
Product knowledge – moderate level of knowledge of products and merchandise.
Provide training documentation to sales associates on product features.
Experience – 1‑2 years of retail or relevant work experience required; 1 year of leadership/supervisory experience preferred.
Communication skills – strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; effective communication with customers, peers, and management; telephone etiquette.
Mathematical skills – basic math functions; ability to use a calculator and calculate percentages and ratios; make change in American monetary units.
Reasoning ability – multi‑task while being attentive to customers; flexible to business needs; work as a team; initiative; resolve escalated exchanges and create win‑win situations.
Physical Demands & Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. It may occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include closeness, color vision, depth perception, and focus adjustment. It involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is primarily indoors but may be assigned outdoors depending on location.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Education Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level, specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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